Summary
Overview
Work History
Skills
References
Timeline
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Julian Sotomayor

Windermere,FL

Summary

Dynamic and motivated Sales and Operations Manager at M3 Freight Solutions with a proven track record in driving revenue growth and enhancing team performance. Expert in sales strategy and customer relationship management, I successfully onboarded new accounts, achieving an 18% increase in annual revenue while fostering a culture of coaching and development.

Overview

6
6
years of professional experience

Work History

Sales and Operations Manager

M3 Freight Solutions
Lake Mary, FL
01.2024 - Current
  • Onboarded and developed multiple new customer accounts, driving annual revenue by 18%.
  • Developed training materials to enhance team knowledge on sales processes.
  • Managed and developed pre-existing accounts, leading to an additional 14% in annual revenue.
  • Drove revenue growth by leading team of carrier sales agents in high-conversion prospecting and negotiation.
  • Designed and implemented sales playbooks and objection-handling frameworks to streamline full sales cycle.
  • Created training systems and led weekly coaching sessions to enhance agent performance in key metrics.
  • Oversaw CRM optimization in Salesdash, building custom workflows to track carrier behavior and alignment.
  • Developed incentive plans and spiff programs to elevate agent engagement in carrier development.
  • Acted as primary liaison between customer-facing operations and backend support teams for seamless handoffs.
  • Led strategic outreach to large logistics accounts, developing customer-specific growth plans and QBRs.
  • Analyzed market trends and rate data to refine pricing strategies and competitive positioning.

Logistics Account Executive

Total Quality Logistics Inc.
Orlando , FL
08.2022 - 01.2024
  • Managed customer relationships and provided logistics solutions for clients.
  • Coordinated freight shipments and tracked delivery progress with carriers.
  • Analyzed shipping data to optimize routes and reduce transportation costs.
  • Developed pricing strategies and submitted quotes for transportation services.
  • Identified cost savings opportunities through process optimization initiatives.
  • Established positive working relationships with carriers and freight forwarders in order to facilitate smooth deliveries.
  • Managed customer relationships and provided exceptional service to ensure customer satisfaction.
  • Conducted outbound calls to engage potential customers and promote products.
  • Developed rapport with clients to understand their needs and recommend solutions.

Project Manager

Central Homes Roofing & Solar
Orlando, FL
03.2021 - 08.2022
  • Coordinated roofing and solar installation projects from start to finish.
  • Engaged potential customers through door-to-door interactions to promote products.
  • Utilized persuasive communication techniques to present product benefits effectively.
  • Conducted market research to identify target neighborhoods for sales efforts.
  • Collaborated with team members to strategize effective sales approaches.

Cook/Trainer/Shift Leader

Tijuana Flats
Apopka, FL
04.2019 - 03.2021
  • Monitored trainee progress and provided constructive feedback
  • Facilitated workshops on food hygiene and sanitation practices
  • Tracked inventory levels of food supplies needed for daily operations.
  • Mentored trainees to ensure they had the skills needed to work independently as a cook.

Skills

  • Creative prospecting and customer retention
  • Sales strategy and pipeline building
  • Sales team leadership and coaching
  • Revenue growth and pipeline management
  • New system development
  • Effective communication
  • Revenue analysis
  • Market research
  • Customer relationship management
  • Team leadership

References

References available upon request.

Timeline

Sales and Operations Manager

M3 Freight Solutions
01.2024 - Current

Logistics Account Executive

Total Quality Logistics Inc.
08.2022 - 01.2024

Project Manager

Central Homes Roofing & Solar
03.2021 - 08.2022

Cook/Trainer/Shift Leader

Tijuana Flats
04.2019 - 03.2021

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Julian Sotomayor