Julian Taveras
San Antonio,TX
Summary
Detail-oriented dining room attendant known for exceptional customer service and responsiveness to guest needs. Experienced in maintaining organized dining spaces and collaborating with kitchen staff to deliver high-quality service. Dedicated dining professional with a strong focus on guest engagement and satisfaction. Proven ability to multitask in fast-paced environments while maintaining high service standards.
Overview
5
5
years of professional experience
Work History
Dining Room Attendant
JW Marriott San Antonio Hill Country Resort & Spa
San Antonio, Texas
06.2017 - 07.2021
- Set up dining areas for optimal guest experience.
- Served food and beverages to guests promptly and courteously.
- Maintained cleanliness of dining spaces throughout service hours.
- Assisted guests with menu selections and dietary inquiries.
- Collaborated with kitchen staff to ensure timely food delivery.
- Reset tables efficiently between guest visits for quick turnover.
- Monitored dining area for guest needs and satisfaction levels.
- Handled special requests and resolved guest concerns effectively.
- Provided menu information, answered questions, and made suggestions regarding food and beverage items.
- Checked table settings to ensure they are correct before each course was served.
- Resolved customer complaints in a professional manner while ensuring satisfaction.
- Responded promptly to customer inquiries or requests for assistance.
- Assisted other team members when needed during busy times.
- Greeted guests with friendliness and professionalism.
- Supported serving staff in delivering accurate and well-presented food orders.
- Stocked displays with new and transferred merchandise.
- Set up dining areas with appropriate utensils, linens, condiments, napkins, and glassware.
- Cleaned spills on floors immediately using proper safety procedures.
- Replenished all supplies at service stations throughout shift.
- Cleared dirty dishes from tables after meals were finished.
- Performed closing duties such as restocking items, turning off lights, locking doors.
- Ensured compliance with applicable health department regulations concerning sanitation and cleanliness standards.
- Effectively multitasked within fast-paced environment.
- Worked in close collaboration with team members to ensure customers received high-quality service.
- Cleaned up spills and broken glassware and safely disposed of sharp pieces.
- Participated in ongoing training to enhance job skills and knowledge.
Banquet Server
JW Marriott San Antonio Hill Country Resort & Spa
San Antonio, Texas
09.2017 - 01.2020
- Served food and beverages to guests during events promptly.
- Maintained cleanliness and organization of dining areas throughout events.
- Assisted in breaking down and cleaning banquet spaces after events.
- Engaged with guests to provide excellent customer service and support.
- Followed health and safety guidelines during food handling and service.
- Worked with team members to coordinate efficient event operations.
- Greeted guests upon arrival and provided assistance throughout the event.
- Provided prompt, friendly service to all guests during banquets or catered events.
- Checked guest satisfaction levels throughout the event ensuring their needs were met promptly and courteously.
- Provided exceptional service to high volume of daily customers.
- Set up stations for serving meals according to established guidelines.
- Maintained cleanliness of work area throughout shift including tables, chairs and floors.
- Replenished buffet lines with fresh foods as needed.
- Cleared away used plates and utensils following end of meal service.
- Greeted arriving guests and escorted each to assigned tables, took drink orders and answered questions about events.
- Served beverages and appetizers to guests in an efficient manner.
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
- Collected dishes promptly after each course, cleared crumbs and glassware and maintained customer satisfaction.
- Carried trays of food items from kitchen to dining areas.
- Walked among tables and refilled water and beverage glasses or took orders for more drinks and food.
- Changed table settings between courses as necessary.
- Followed proper sanitation guidelines when handling food items.
- Carried appetizer and drink trays around events and maneuvered around guests and furniture without spilling.
- Educated guests on meals during by answering questions and bringing special orders.
- Provided excellent customer service by anticipating guests' needs and responding promptly to requests.
- Responded promptly and courteously to guest inquiries and complaints.
Cook
Chick-fil-A
Selma , TX
08.2016 - 05.2017
- Prepared high-quality food items according to established recipes and standards.
- Maintained cleanliness and organization in the kitchen area during shifts.
- Operated kitchen equipment safely, ensuring proper usage and maintenance.
- Assisted team members in food preparation and service during peak hours.
- Followed food safety guidelines to prevent contamination and ensure freshness.
- Stocked ingredients and supplies efficiently to support kitchen operations.
- Collaborated with coworkers to streamline cooking processes and improve efficiency.
- Provided excellent customer service by addressing special requests politely.
- Cleaned kitchen equipment, surfaces, utensils and dishes.
- Maintained a clean working environment by sweeping, mopping floors, washing surfaces and emptying trash cans.
- Operated grills, fryers and broilers to cook items to quality guidelines.
- Prepared dishes in fast-paced environment working with teammates to maintain high customer satisfaction rate.
- Operated ovens, fryers and mixers safely to prevent kitchen accidents and machinery malfunction.
- Wrapped, dated and labeled food items in storage for safety and freshness.
- Followed established procedures and requirements for safe food handling, storage and service.
- Used standardized recipes and other instructions to prepare food.
- Maintained safe operations of food prep equipment to reduce complications and retain safety procedures.
- Organized storage areas for efficient usage of space.
- Resolved customer complaints regarding food quality or services provided.
- Coordinated orders to expedite food from kitchen according to cook time and delivery time.
- Retained consistent quality and high accuracy when preparing identical dishes every day.
- Handled advanced thawing and food pre-preparation for upcoming meals.
- Operated kitchen equipment in alignment with OSHA protocols and manufacturer instructions.
- Distributed food to service staff for prompt delivery to customers.
Education
Associate of Applied Science -
St Phillips College
San Antonio, TX12-2022
High School Diploma -
James Madison High School
San Antonio, TX06-2017
Skills
- Effective communication
- Team collaboration
- Guest engagement
- Multitasking
- Efficient time management
- Adaptive learning
- Reliability and punctuality
- Customer service focus
- Problem-solving
Languages
English
Professional
Spanish
Native/ Bilingual
Timeline
Banquet Server
JW Marriott San Antonio Hill Country Resort & Spa
09.2017 - 01.2020
Dining Room Attendant
JW Marriott San Antonio Hill Country Resort & Spa
06.2017 - 07.2021
Cook
Chick-fil-A
08.2016 - 05.2017
Associate of Applied Science -
St Phillips College
High School Diploma -
James Madison High School