Julian Thomas
Rosedale,MD
Summary
Skilled Checkout Associate with background in retail and customer service. Possess strong cash handling, problem-solving skills, and ability to maintain high level of accuracy during busy shifts. Known for providing friendly service, ensuring customer satisfaction at all times. Previous roles have seen significant improvement in checkout efficiency and overall customer experience.
Overview
2
2
years of professional experience
Work History
Self Checkout Associate
Weis Grocery Store
Dundalk, MD
04.2022 - 06.2024
- Greeted customers upon arrival and provided assistance with their purchases.
- Processed cash, credit card, and debit transactions accurately and efficiently.
- Assisted customers in locating items throughout the store.
- Informed customers of current sales promotions and discounts.
- Bagged customer purchases with care and accuracy.
- Maintained a clean work environment by sweeping floors and wiping down checkout counters.
- Answered customer questions concerning products or services offered by the store.
- Verified that prices were accurate on all merchandise before ringing up orders for customers.
- Adhered to company policies regarding returns, exchanges, refunds, and other related procedures.
- Organized checkout areas to ensure efficient workflow during busy hours.
- Provided excellent customer service at all times while interacting with shoppers in a friendly manner.
- Operated a Point-of-Sale system quickly and accurately to process payments from customers.
- Restocked supplies such as bags, receipt paper rolls., when needed.
- Ensured compliance with safety regulations in accordance with company guidelines.
- Balanced cash drawers at end of shifts using accounting software programs.
- Resolved customer complaints promptly and courteously.
- Conducted inventory checks periodically throughout shift to ensure sufficient stock levels.
- Performed routine maintenance tasks such as cleaning equipment or restocking shelves.
- Handled cash, card, check, gift card and coupon transactions for customer purchases.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Kept register terminal area and store clean and orderly.
- Packed and bagged products according to customer preferences.
- Addressed and resolved customer complaints with friendly and level-headed assistance.
- Learned roles of other departments to provide coverage and keep store operational.
- Answered customers' questions about products, prices, and availability.
- Organized register supplies in front end and storage areas.
- Processed sales, returns, and exchanges using POS register system.
Education
High School Diploma -
Dundalk High School
Dundalk, MD06-2024
Skills
- Strong work ethic
- Quick learner
- POS system proficiency
- Excellent customer service
- Handling complaints
- Opening and closing tasks
Timeline
Self Checkout Associate
Weis Grocery Store
04.2022 - 06.2024
High School Diploma -
Dundalk High School