Julian Torres
Reading,PA
Summary
Dynamic leader with a proven track record at Ashley Furniture Warehouse, enhancing operational efficiency and team productivity. Expert in process improvement and staff management, I excel in fostering employee motivation and customer satisfaction. Skilled in conflict resolution and public speaking, I drive organizational goals through effective team building and relationship building.
Overview
20
20
years of professional experience
Work History
Supervisor
Ashley Furniture Warehouse
03.2007 - Current
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
- Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
- Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
- Identified operational inefficiencies and implemented corrective measures to increase effectiveness.
- Achieved significant improvements in operational efficiency, introducing and enforcing quality control measures.
- Boosted team morale and performance, organizing regular training sessions and motivational meetings.
- Maintained high safety standards to ensure secure workplace for all employees and visitors.
Assistant Manager
Dollar Tree Stores
07.2005 - 07.2006
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Sales Associate
Dolllar Tree Stores
07.2004 - 07.2005
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Education
Reading High School
Reading, PASkills
- Training and mentoring
- Goal oriented
- Staff management
- Customer service
- Employee motivation
- Decision-making
- Complex Problem-solving
- Team building
- Staff discipline
- Operations management
- Process improvement
- Relationship building
- Policy enforcement
- Public speaking
- Conflict resolution
Timeline
Supervisor
Ashley Furniture Warehouse
03.2007 - Current
Assistant Manager
Dollar Tree Stores
07.2005 - 07.2006
Sales Associate
Dolllar Tree Stores
07.2004 - 07.2005
Reading High School