Bilingual self-starter with broad customer service background. Skilled in developing relationships and providing exceptional individualized service. Organized, independent worker with strong time-management skills.
Overview
15
15
years of professional experience
Work History
Vault Technician
Terrascend
04.2024 - Current
Pick and pack incoming orders for dispensary clients.
Prepare and maintain detailed manifest and invoices for product distribution.
Manage and process incoming and outgoing orders, ensuring accuracy and compliance with all regulations.
Oversee medical manifest and documentation and ensure all records and orders are accurate and compliant
Estate Sales Auction Assistant
Maxsold
06.2021 - Current
Manage and organize estate sales in our customers home
Develop catalog for our sellers with detailed product descriptions and photos of items
Extensive expertise with products including furniture, decor, china, sports memorabilia , artwork and collectibles
Expansive knowledge in identifying high end items for consumers
Responsible for proving a detailed outline on items for sale
Provide security for our buyers during pick ups
Develop relationships with our sellers and buyers.
Responsible for training new employees.
Supervising Agent
Globe Life
07.2022 - 09.2024
Client Consultation & Needs Analysis
Engage with prospective and existing clients to assess their insurance needs, explain available policy options, and recommend suitable life or supplemental health insurance coverage.
Policy Sales & Enrollment
Present and sell Life insurance products through in-person, or virtual meetings. Guide clients through the application and enrollment process, ensuring accuracy and qualification.
Customer Relationship Management
Build and maintain long-term relationships with existing policyholders by providing exceptional service, policy reviews, and addressing inquiries or changes in coverage.
Lead Follow-Up & Prospecting
Proactively contact leads provided by Globe Life or generated through personal outreach efforts. Use scripts, CRM tools, and proven sales techniques to convert leads into clients.
Compliance & Documentation
Maintain up-to-date knowledge of insurance laws, regulations, and Globe Life policies. Ensure all sales and service activities comply with company and industry standards.
Ongoing Training & Development
Participate in continuous training, webinars, and company meetings to stay informed about new products, underwriting guidelines, and sales strategies.
Goal Achievement & Performance Tracking
Meet or exceed monthly and quarterly sales goals. Track personal performance and adjust sales techniques to improve closing rates and client retention
Recruiter/ Account Manager
Avante Partners
09.2018 - 03.2020
Held preliminary and final interviews for potential employees
Managed sales account for office
Assigned territory for employees in office
Sales and marketing representative for Verizon and Lyft
Managed office when boss was not available
Responsible for training new employees and running workshops
Build rapport with potential customers for Verizon
Held consistent sales record in office
Server/Bartender
Mr. Adams Steakhouse
04.2017 - 07.2018
Consistently provided professional, friendly and engaging service.
Routinely supported other areas of the restaurant as requested, including answering telephones and completing financial transactions for other staff.
Set dining tables according to type of event and service standards.
Routinely cleaned work areas, glassware and silverware throughout each shift.
Immediately reported accidents, injuries or unsafe work conditions to manager.
Developed and maintained positive working relationships with others to reach business goals.
Guided guests through menus while demonstrating thorough knowledge of the food, beverages and ingredients.
Assisted diners with obtaining food from buffet/serving table as needed.
Responsible for the production and plating of desserts.
Often managed parties of 50 or more alone, while giving great and attentive service.
Sales Vendor / Catering Specialist
Hoboken Farms
05.2015 - 03.2017
Successfully had high sales in multiple farmers market while giving excellent and friendly service to all my clients.
Maintained a close relationship with all market managers through positive and upbeat attitude
Responsible for setting up and closing my vending station
Accessed all money transactions with pinpoint accuracy.
Achieved and exceeded my sales quota on a weekly basis .
Gained the praise and trust of fellow vendors as well as receiving job opportunities.
Prepared and at times delivered catering orders high level clients who were holding business luncheons or exclusive clients holding network events.
Server
Applebee’s
07.2014 - 08.2015
Displayed enthusiasm and knowledge about the restaurant’s menu and products.
Provided friendly and attentive service.
Guided guests through menus while demonstrating thorough knowledge of the food, beverages and ingredients.
Expedited food orders to correct tables with 100% accuracy and displayed great knowledge of menu items and ingredients in dishes.
Maintained great service while working in one of the 3 busiest Applebees in United States.
Always kept a great attitude with customers and co workers to create a healthy work environment.
NY Jets Content Manager
First Stop Fantasy
08.2013 - 02.2014
Researched and wrote a number of pieces per week for firststopfantasy.com
Obtained interviews from NFL players RB Daryl Richardson and CB Antonio Cromartie.
Delivered live reports from site of events including multiple NY Jets and NY Giants football games.
Head journalist for First Stop Fantasy covering the NY Jets.
Through hard research and exclusive evaluation successfully predicted an 8-8 record during the preseason for the NY Jets 2013 season.
Maintained one of the highest viewed articles for firststopfantasy.com with my NY Jets preview for the 2013 season.
Floor Manager
X-Hale Hookah Lounge
10.2011 - 04.2013
Carefully interviewed, selected, trained and supervised staff.
Oversaw front of house personnel to maintain adequate staffing and minimize overtime.
Encouraged feedback from customers and used feedback to implement positive changes within the lounge.
Actively participated in promotional events to build sales and rapport in the community.
Delivery Driver
Jimmy John's
11.2010 - 02.2012
Completed on-time deliveries by choosing the best and most efficient routes.
Submitted receipts and money received from deliveries at the end of each shift.
Prepared orders for delivery, then delivered them with precision timing.
Delivered catering orders to high end clients and kept a close relationship with clients through considerate and efficient deliveries.
Food sales representative / Warehouse Associate
Family Food Distributor, Inc.
05.2010 - 08.2010
Picked products for specific routes according to order sheets.
Stacked and stored pallets at the end of the shift to keep warehouse clean and organized.
Operated forklift and electric stacker on a daily basis with careful precision.
Distributed orders to clients on a daily basis and built strong relationships with all clients.
Education
BBA - Business Management
West Virginia University
Morgantown, WV
01.2013
BBA - Business Administration
Potomac State College
Keyser, West Virginia
01.2010
Skills
10 years experience in customer service
Skilled interpreter and translator
Top-rated sales performance
Extremely computer savvy and familiar with a number of computer programs
Rapid skill acquisition
Leadership abilities
Strategic marketing instincts
Exceptional writer with great editorial judgment
Accomplishments
While working for firststopfantasy.com I developed strong relationships with key referral sources which resulted in multiple interviews from NFL players.
Food service professional adept at FOH and BOH operations. Demonstrated team leader with excellent staff management skills.
Highly proactive manager for X-Hale Hookah lounge showing great leadership in the hospitality industries. Background includes sales, management and front and back-of-the-house operations.