Julian Vaquera Garcia
Mansfield,TX
Summary
Professional with extensive background in customer relations and support, knowledgeable in data entry entry, and resolving complex issues. Proficient in problem solving, team collaboration and communication focused on delivering results. Adaptable to dynamic environments. Flexible and reliable, ensuring optimal performance in fast-paced settings.
Overview
9
9
years of professional experience
Work History
Delivery Driver
Sherwin Williams
12.2024 - 10.2025
- Inspect and maintain delivery vehicle to comply with TxDOT standards.
- Review routes at the beginning of every shift.
- Coordinate with dispatch to ensure an effective delivery process.
- Follow device to pick up and drop off destinations.
- Inspect merchandise being transported.
- Load all cargo into the vehicle using forklifts and electric power jacks.
- Safely secure all cargo within the cargo area inside the van.
- Assist stores in the DFW to generate all necessary paperwork per TxDOT regulations.
- Report to supervisors if any changes or complications occurred while in route to a pick up or delivery
- Contact customer directly to ensure safe drop off.
- Educate customers in regards to Sherwin-Williams safety protocols when it comes to delivering.
Billing Customer Representative
Spectrum (Charter Communication LLC)
11.2023 - 12.2024
- Answer incoming calls from current Spectrum customers.
- Explain and review billing inquiries in a professional manner.
- Provide clarification in regards to promotions, discounts, and billing adjustments.
- Review customer's service to determine if his or her services meet their every day needs.
- Provide basic tech/ troubleshooting support.
- Educate customers on awareness in regards to scams.
- Assist customers with payments, online wallet, self service options, and future billing inquiries.
- Provide an appropriate first call resolution.
- Ensure a positive caller interaction.
- Anticipate and address talking points that may affect a customer's billing or services.
Customer Service Specialist
Sherwin-Williams
07.2022 - 11.2023
- Provide outstanding customer service.
- Maintain and increase sales margin for the store.
- Recognize key accounts as well as their necessities.
- Process account payments towards purchases and/or outstanding balances.
- Stay informed with up-to-date merchandise and techniques for painters.
- Maintain a professional relations with national accounts.
Warehouse Associate
Amazon
12.2020 - 06.2022
- Read and follow daily directions given through a scanner gun.
- Search given location for item(s) required to complete the task(s).
- Search given location and accurately count the present units.
- Follow correct protocols for stolen, damaged, missing, or incorrect labelling.
- Perform quality control and inventory audit tasks for every item inserted into a tote or bin.
CAP Team 2 Associate
Walmart
03.2019 - 04.2021
- Receive and unload contents of daily merchandise truck.
- Accurately separate each piece of freight to its corresponding department.
- Stock the newly arrived freight into its correct location within an area.
- Be able to direct other team members when they need direction.
- Use the inventory management application to alter the amounts on-hand as well as total capacity per location.
- Separate all damaged freight/ merchandise per area to be taken to our claims department.
- Provide outstanding customer service as well as accurate directions to all customers regarding a specific area and/or item.
- Work within the company's safety guidelines by cleaning as you work, as well as taking any empty containers from the shelves.
- Gather all overstock freight from each department for verification.
- Successfully verify all overstock freight, and change quantities on hand if necessary.
- Organize all verified freight into its corresponding 'bin' areas.
- Clean up the receiving area before leaving for the night, as well as communicating with overnight management about the status on the day's work load.
Warehouse Associate
Walmart eCommerce
09.2018 - 01.2019
- Restock duties
- Picking activities
- Cycle counting merchandise by location
- Auditing packed products
- Data entry assignments
- Cleaning working area appropriately
Part-Time Sales Associate & Customer Service
Sherwin-Williams Paints
06.2016 - 09.2018
- Provide customer service to local and residential clients.
- File, process, and deliver merchandise.
- Learn necessary information about brand(s), products, and availability.
- Prepare store for daily needs by maintaining, restocking, and clean the store.
- Use databases for daily tasks
- Perform administrative duties, such as answering phone calls, emails, and voicemail.
- Perform account management for local and regional clients.
- Communicate effectively.
- Other duties as assigned by management
Education
Associate of Arts -
Jefferson College
Hillsboro, MO05.2015
High School Diploma -
Festus High School
Festus, MO05.2013
Skills
- Communication skills
- Proficiency on Windows Systems
- Administrative skills & business etiquette
- Team management
- Research
- Typing
- Reading comprehension and public speaking
- Microsoft Office
- Inventory management, audit & data entry
- Teamwork and collaboration
- Team and business oriented
- Microsoft Office
- Freight handling
- Active learner and problem solver
- Customer service
- Bilingual language fluency ( English and Spanish)
- Critical thinking (judgement and decision making)
- Warehousing & quality control
- Customer Service and sales
- Billing systems and software
- Payment posting
- Customer engagement
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Delivery Driver
Sherwin Williams
12.2024 - 10.2025
Billing Customer Representative
Spectrum (Charter Communication LLC)
11.2023 - 12.2024
Customer Service Specialist
Sherwin-Williams
07.2022 - 11.2023
Warehouse Associate
Amazon
12.2020 - 06.2022
CAP Team 2 Associate
Walmart
03.2019 - 04.2021
Warehouse Associate
Walmart eCommerce
09.2018 - 01.2019
Part-Time Sales Associate & Customer Service
Sherwin-Williams Paints
06.2016 - 09.2018
Associate of Arts -
Jefferson College
High School Diploma -
Festus High School