Julian Villasenor
Summary
15 years experience in Retail, Wholesale and Project Management with a focus on Operations, Retail and E-Commerce. Additional strengths include Product Development, Customer Experience Management, and Strategic Planning. I maintain solid creative, sales, and communication skills.
Overview
12
12
years of professional experience
Work History
Retail | Wholesale Operations and Project Manager
Jacques Marie Mage
02.2024 - Current
- Manage projects across Retail and Wholesale, including JMM's Digital Product Passport initiative, providing a digital wallet for customers to claim ownership and activate benefits. Other projects include : CRM Digital Client Book development, Wholesale Account Activation and Retail Operations Development.
- Create revenue-driving initiatives for VIP clientele, including collection selling events, direct outreach, and lead development , driving strong relationships and repeat business. Increased business by 40%
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Planned, designed, and scheduled phases for large projects.
- Collaborate with Marketing to create and maintain a communication cadence to introduce new products and special collection releases to top VIPs.
- Liaise with clients across various social media groups, providing a personalized client experience.
- Produce a monthly CRM performance report measuring data capture, appointment business, client recruitment, and retention across Retail galleries.
- Work cross-functionally with Finance to ensure Gallery Directors meet deadlines for end-of-month reporting and reconciliation.
- Complete Weekly Retail Product Allocation Planning for three retail galleries.
- Manage weekly reporting information for Optical Partners with business totaling $7M annually(one segment)
- Create company-branded digital workbooks to drive ATS Sales, leading to 30% increase in revenue.
- Coordinated material procurement and required services for projects within budget requirements.
Customer Experience and Sales Manager-Wholesale
Jacques Marie Mage
03.2022 - 02.2024
- Resolved customer issues quickly to close deals and boost client satisfaction.
- Collaborate daily with Finance, Sales, Marketing and Supply Chain teams
- In coordination with the Director of Merchandising, developed pricing scales, agent allocation, and other requisite sales.
- Managed communication channels for 2, sometimes 3 collaborations a month.
- Managed and processed orders ranging from 80-200 units per project.
- Worked with Marketing on creating and adjusting Sales Assets for all our special release projects
- Created and managed all communications sent to both our sales force and partners for global initiatives.
- Successfully partnered with all segments of business to deliver world-class communication to our partners in North America, Europe, Australia, and Asia.
- Successfully oversaw a 25 million dollar segment of the business in a fast-paced environment that accounts for 70 percent of total Revenue.
E-Commerce Production Coordinator-North America
Global Merch Services
07.2021 - 12.2021
- Manage and build relationships with key suppliers and stakeholders
- Generate and manage purchase orders including cost negotiations and coordination of production details with suppliers
- Oversaw product development and sourcing as well created/delivered skus
- Managed information channels to Art department increasing turn time for products
- Managed and tracked Art files both in-house and vendor channels
- Developed a secured filing system for art files and tracking
- Managed information channels to Brand Managers for approvals/updates
- Assisted in all areas of the buying and operations process to ensure that stock is ordered and delivered on time
- Managed shipping Logistics for Ecomm channels for 15-20 Artists, increasing revenue streams
- Worked cross-functionally with accounting, creative and brand to track invoices, manage samples and create stock assets
- Critical path management including management of the order processing and delivery tracking up to 4,500 units weekly
E-Commerce Coordinator North America
Sandbag USA
02.2020 - 04.2020
E-Commerce Customer Service Manager and Operations
Nibs.com
01.2018 - 02.2020
Store and Social Outreach Manager
Nudie Jeans Co
01.2012 - 03.2016
Education
Bachelor of Arts - American And English Literature
San Francisco State University
San Francisco, CA07.2008
Skills
- Project planning and development
- Stakeholder Communications
- VIP Client Management & Experience
- Document Management
- Retail & Wholesale Planning
- Sales & Business Strategy
- Microsoft Office Suite
- Adobe Creative Suite
- Digital Product Passport Technology
- Drupal & Quickbooks
- NetSuite
- Shopify Plus
- Shipstation
- ERP Management Systems
Timeline
Retail | Wholesale Operations and Project Manager
Jacques Marie Mage
02.2024 - Current
Customer Experience and Sales Manager-Wholesale
Jacques Marie Mage
03.2022 - 02.2024
E-Commerce Production Coordinator-North America
Global Merch Services
07.2021 - 12.2021
E-Commerce Coordinator North America
Sandbag USA
02.2020 - 04.2020
E-Commerce Customer Service Manager and Operations
Nibs.com
01.2018 - 02.2020
Store and Social Outreach Manager
Nudie Jeans Co
01.2012 - 03.2016
Bachelor of Arts - American And English Literature
San Francisco State University
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