Summary
Overview
Work History
Education
Skills
Timeline
Generic

Julian Washington

Columbia

Summary

I am a dependable and solutions-oriented customer support specialist with a strong background in sales, tech support, and service across automotive, credit, and tech industries. Proven ability to resolve minor to complex customer issues, while maintaining high satisfaction. I am capable of managing multiple support channels such as phone, email, chat, and social media. I am also dynamic with many CRM tools used to analyze customer needs, and collaborating cross-functions to enhance service outcomes. All-in-all, I am committed to continuous improvement and delivering a positive customer experience.

Overview

2026
2026
years of professional experience

Work History

Sales Associate/Service Advisor

Tire Discounters
2025 - Current
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Engaged with customers to build rapport and loyalty.

Credit Consultant

Credit Glory
2024 - 2025
  • Provided exceptional customer service by promptly addressing concerns and resolving disputes related to billing or services provided..
  • Delivered financial and account support to customers remotely via phone and email.
  • Verified sensitive data, ensured accuracy, and maintained confidentiality.
  • Offered debt management strategies to increase client satisfaction.
  • Collaborated with internal teams to resole customer concerns quickly.
  • Produced detailed reports on credit trends and customer portfolio status.

Sales & Finance Manager

Bostleman Automotive Group
2022 - 2024
  • Ensured compliance with internal controls and external regulations by maintaining thorough knowledge of current accounting standards and best practices.
  • Provided comprehensive financial support to sales executives during contract negotiations, securing profitable deals.
  • Collaborated with cross-functional teams to identify opportunities for sales growth and improved profitability.
  • Reviewed and analyzed sales performance data, identifying trends and areas for improvement.
  • Addressed and resolved post-sale customer concerns and served as point-of-contact for support issues.

Tech Support/Senior Sales Consultant

Samsung Experience
2020 - 2022
  • Identified customer needs and recommended solutions to improve retention.
  • Trailed new staff on service tools and customer handling.
  • Tracked customer feedback using CRM software (salesforce)
  • Provided in-person and phone base technical support for Samsung Products.

Parts Manager/ Customer Support Representative

G&C Auto Body
2016 - 2020
  • Rearranged parts department to better serve changing trends and keep workspaces organized.
  • Conducted regular audits on inventory levels, ensuring accuracy and preventing discrepancies between physical counts and system records.
  • Managed warranty claims efficiently by working closely with manufacturers to resolve issues promptly while minimizing financial losses to the company.
  • Increased efficiency in the parts department by implementing an improved inventory management system.
  • Maintained accurate records and ensured timely updates in our inventory system.

Education

High School Diploma -

Roxborogh High
Philadelphia, PA

Troubleshooting, Networking, And Customer Support

Google IT Support Cert.
Remote

Associates in Automotive Tech/Business - Automotive Technology And Business

Lincoln Tech
01-2012

Skills

  • Customer service and Technical support
  • Teamwork and collaboration
  • Time management
  • Problem-solving skills
  • Phone, email, and chat support
  • Troubleshooting
  • Data Entry and Documentation
  • Interpersonal and Communication
  • Adaptability in fast paced environments
  • CRM tool (6)
  • Excellent people skills

Timeline

Sales Associate/Service Advisor

Tire Discounters
2025 - Current

Credit Consultant

Credit Glory
2024 - 2025

Sales & Finance Manager

Bostleman Automotive Group
2022 - 2024

Tech Support/Senior Sales Consultant

Samsung Experience
2020 - 2022

Parts Manager/ Customer Support Representative

G&C Auto Body
2016 - 2020

High School Diploma -

Roxborogh High

Troubleshooting, Networking, And Customer Support

Google IT Support Cert.

Associates in Automotive Tech/Business - Automotive Technology And Business

Lincoln Tech

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Julian Washington