Summary
Overview
Work History
Education
Skills
Timeline
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Julian Williams

Cincinnati,OH

Summary

Dependable Communications Technician with experience analyzing and troubleshooting technical problems and installing, maintaining, and repairing communication systems. Superior communication, multitasking, and organizational skills.

Overview

7
7
years of professional experience

Work History

Cisco Voice Engineer II

Encore Technologies
Cincinnati, OH
08.2023 - Current
  • Installed and configured VoIP systems, including 250 gateways, PBXs, switches and routers.
  • Tested voice quality of calls with various codecs to ensure high-quality service standards.
  • Cisco Unified Communications Manager (CUCM) – Configuration, administration, and troubleshooting of CUCM for call routing, call control, and managing endpoints.
  • Cisco Unity Connection – Voicemail system administration, integration, and troubleshooting.

Desktop Support Technician

NCP Finance
Mason, OH
01.2022 - 08.2023
  • Provided technical support to users regarding hardware, software and network related issues.
  • Installed and configured hardware such as printers, scanners, monitors, keyboards and mice.
  • Troubleshot computer systems to identify and resolve operating system and application problems.
  • Configured user accounts in Active Directory for access to corporate resources.

I.T Support / Facilities Coordinator

Galen College of Nursing
Hazard, KY
02.2018 - 01.2022
  • Coordinated maintenance activities with outside vendors to ensure timely completion of projects.
  • Configured and tested computer systems, hardware, printers, and other peripherals.
  • Assisted with network configuration and troubleshooting of LAN and WAN issues.

Education

Bachelor of Science - Information Technology

University of Phoenix
Tempe, AZ
05-2017

Skills

  • Call Routing
  • Network troubleshooting
  • Customer support
  • Switches and routers
  • VoIP systems
  • Virtualization technologies

Timeline

Cisco Voice Engineer II

Encore Technologies
08.2023 - Current

Desktop Support Technician

NCP Finance
01.2022 - 08.2023

I.T Support / Facilities Coordinator

Galen College of Nursing
02.2018 - 01.2022

Bachelor of Science - Information Technology

University of Phoenix

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Julian Williams