Julian Zeledon
Hialeah,FL
Summary
IT support technician with practical experience in workstation deployment, hardware troubleshooting, and end-user support. I am comfortable working in fast-paced environments and collaborating with other IT departments to resolve technical issues efficiently. Highly adaptable with a strong desire to expand knowledge in areas such as Active Directory, remote system administration, and software support. Committed to learning and delivering reliable technical solutions.
Overview
13
13
years of professional experience
Work History
IT Help Desk Technician
B&B Holdings
Coral Gables, FL
01.2024 - Current
- Provided hands-on technical support for desktop workstations, printers, scanners, and peripheral devices in a business environment.
- Set up and configured new desktops and laptops, including operating system setup, software installation, and user customization.
- Diagnosed and resolved hardware and software issues to minimize downtime and maintain user productivity.
- Troubleshot printer connectivity issues, driver conflicts, and network printing configurations.
- Assisted users with Microsoft Office applications, email setup, and general software navigation.
- Responded to support requests in person, guiding users through troubleshooting steps in a clear and professional manner.
- Performed basic network troubleshooting, including Ethernet connectivity, IP configuration checks, and device communication issues.
- Managed equipment inventory and ensured proper deployment and replacement of hardware.
- Installed system updates and ensured machines remained functional and secure.
- Maintained a professional and patient approach when assisting non-technical users.
Human Resources Assistant
B & B Holdings
Coral Gables, FL
06.2015 - 12.2023
- Process newly hired Home Health Aid's, Registered Nurses, Licensed Practical Nurses, Occupational Therapists, Occupation Therapist Assistants, and office personnel.
- Create and manage 2000 user profiles in Kinsser database for newly hired personnel listed above.
- Manage professional Licenses in Kinsser database.
- Build, file, and manage personnel files.
- Handle Agency for Health Care Administration audits.
- Filed paperwork, sorted, and delivered mail and maintained office organization
- Processed employee termination paperwork at direction of supervisory staff
Medical Records Clerk
B & B Holdings
Coral Gables, FL
05.2013 - 06.2015
- Processed and tracked requests for medical records.
- Tracked and monitored requests for medical records release.
- Maintained patient records by archiving, scanning and indexing important documents and files
Education
No Degree - Computer Science
Miami Dade College
Miami, FL06-2025
Associate of Arts - Fine Arts
Miami Dade College
Miami, FL05-2018
High School Diploma -
Hialeah Miami Lakes Sr. High
Hialeah06-2011
Skills
- Windows 10/11 Environment Support
- Microsoft Office & Outlook Support
- System Updates & Software Installation
- Desktop & Workstation Deployment
- Printer & Scanner Configuration
- Hardware Troubleshooting & Replacement
- Basic Network Troubleshooting
References
Miami Dade College Anthony Lee, Professor 561-929-2992
B&B Holdings Lilian Laso, Human Resources 305-336-1589
Timeline
IT Help Desk Technician
B&B Holdings
01.2024 - Current
Human Resources Assistant
B & B Holdings
06.2015 - 12.2023
Medical Records Clerk
B & B Holdings
05.2013 - 06.2015
No Degree - Computer Science
Miami Dade College
Associate of Arts - Fine Arts
Miami Dade College
High School Diploma -
Hialeah Miami Lakes Sr. High