Julian Zentek
Summary
Recent graduate with foundational knowledge in Microbiology and hands-on experience gained through academic projects and externship. Demonstrates strong teamwork, problem-solving, and time-management skills. Prepared to start career and make meaningful contributions with commitment and drive. Experienced with conducting detailed laboratory tests and analyses. Utilizes expertise in specimen handling and equipment maintenance to ensure accurate diagnostic results. Knowledge of safety protocols and quality control measures, supporting high standards in laboratory operations.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Manager
Betos Pizza
01.2022 - Current
- Led daily operations, ensuring efficiency and high-quality service in fast-paced environment.
- Trained and mentored staff on best practices for food preparation and customer service.
- Implemented inventory management systems to optimize stock levels and reduce waste.
- Enhanced customer satisfaction through proactive resolution of complaints and feedback collection.
- Conducted regular team meetings to communicate goals, performance metrics, and training updates.
- Streamlined workflow processes, resulting in improved service speed during peak hours.
- Managed and motivated employees to be productive and engaged in work.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Improved marketing to attract new customers and promote business.
- Implemented customer feedback mechanisms to gather insights, using this information to guide strategic planning and decision-making.
Pharmacy Technician
Giant Eagle
05.2020 - 11.2021
- Processed prescriptions accurately and efficiently to ensure timely patient care.
- Assisted pharmacists in managing inventory levels and restocking medications as needed.
- Maintained clean and organized work areas to promote safety and compliance with regulations.
- Operated pharmacy software systems to manage patient records and track prescription orders.
- Collaborated with healthcare professionals to resolve medication-related issues promptly.
- Trained new team members on pharmacy procedures and best practices for customer service.
- Monitored expiration dates of medications to maintain quality assurance in inventory management.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
- Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
Education
Associate of Science - Medical Laboratory Science
Community College of Allegheny County
Pittsburgh, PA09-2025
High School Diploma -
Montour High School
McKees Rocks, PA06-2019
Skills
- Time management
- Verbal and written communication
- Equipment calibration
- Microbiology techniques
- Instrument maintenance
- Critical thinking
- Complex Problem-solving
- Conflict resolution
- Quality testing
- Quality control procedures
- Sample testing
- Laboratory safety protocols
Certification
Certificate of Program completion through CCAC
BLS CPR certification through the American Heart Association
Timeline
Manager
Betos Pizza
01.2022 - Current
Pharmacy Technician
Giant Eagle
05.2020 - 11.2021
Associate of Science - Medical Laboratory Science
Community College of Allegheny County
High School Diploma -
Montour High School