Juliana Allen-Waters
Jacksonville,FL
Summary
Accomplished Loan Officer dependable in building customer base and exceeding business goals. Well-versed in loan products and customer engagement strategies. Pursues opportunities to build connections, increase bank revenue and cement loyalty.
Overview
10
10
years of professional experience
Work History
Senior Lending Specialist
One Main Finanical
Jacksonville, FL
01.2018 - Current
- Originated, reviewed, processed, closed and administered customer loan proposals.
- Maintained strict confidentiality of bank records and client information.
- Complied with regulatory requirements of Bank Secrecy Act, Anti Money Laundering, OFAC, USA Patriot Act, Privacy Act and Community Reinvestment Act.
- Cross-trained existing employees to maximize team agility and performance.
- Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
Billing & Collections Specialist
NCC Solutions
JACKSONVILLE, United States
03.2016 - 12.2017
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Achieved performance goals on consistent basis.
- Researched accounts and completed due diligence to resolve collection problems.
- Trained new team members on scripts, company services and collection strategies.
Lead Server & Bartender
Cross Creek Steakhouse
JACKSONVILLE, United States
10.2012 - 02.2016
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
- Taught staff how to deliver outstanding service to every customer without sacrificing profit objectives.
Education
High School Diploma -
West Nassau County High School
Callahan, FL04.2008
Skills
- Outstanding Customer Service
- Loan Origination
- Administrative Support
- Product Knowledge
- Technical Proficiency
- Analytical and Critical Thinking
Timeline
Senior Lending Specialist
One Main Finanical
01.2018 - Current
Billing & Collections Specialist
NCC Solutions
03.2016 - 12.2017
Lead Server & Bartender
Cross Creek Steakhouse
10.2012 - 02.2016
High School Diploma -
West Nassau County High School