Juliana Almeda
Milwaukee,WI
Summary
Dynamic Shift Manager with extensive experience at Wendy's Restaurant, excelling in staff motivation and training. Proven track record in enhancing customer satisfaction and optimizing inventory control, leading to increased sales revenue. Strong decision-making skills and a commitment to workplace safety ensure a productive and compliant environment.
Experienced with team supervision, conflict resolution, and operational oversight. Utilizes leadership and problem-solving skills to maintain smooth operations. Track record of fostering teamwork and enhancing productivity.
Professional manager prepared for leadership roles within dynamic environments. Strong focus on team collaboration, ensuring flexibility to meet changing needs. Expert in staff coordination, conflict resolution, and operational efficiency. Reliable and results-driven, known for fostering positive work environment and achieving organizational goals.
Management professional with strong track record in overseeing daily operations, ensuring team adherence to protocols, and optimizing workflow efficiency. Committed to fostering collaborative environment and achieving operational goals. Reliable and adaptable to changing demands, with focus on leadership and communication.
Diligent Desired Position with background in managing team schedules, resolving conflicts, and ensuring operational efficiency. Proven ability to streamline processes and improve staff productivity. Demonstrated leadership and communication skills in fast-paced environments.
Proficient Shift Manager knowledgeable about scheduling, money handling and team management. Adept at handling all areas of operations. Eager to develop and advance professionally into a more challenging position.
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Healthcare professional prepared to bring compassion and efficiency to caregiving roles. Extensive background in providing personal care and emotional support, ensuring client comfort and safety. Known for strong collaboration with healthcare teams and adaptability to meet client needs. Skilled in managing diverse care plans and building trust with clients and their families.
Professional caregiver with strong background in providing compassionate and effective support. Proven ability to adapt to changing needs and collaborate with team members to achieve optimal results. Skilled in personal care, medication management, and patient advocacy. Reliable, empathetic, and focused on delivering high-quality care.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Shift Manager
Wendys Restaurant
07.2024 - Current
- Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
- Managed employee schedules to ensure adequate coverage during peak hours, resulting in a smoother workflow.
- Adhered to company standards and compliance requirements for operations and cleanliness of areas.
- Ensured strict adherence to safety guidelines, reducing workplace accidents and incidents significantly over time.
- Provided ongoing coaching to team members in order to drive continuous improvement in their performance levels consistently over time.
- Contributed to increased sales revenue by motivating staff to achieve individual and team goals consistently.
- Scheduled staff to establish adequate coverage during peak business hours.
- Maximized profitability by monitoring labor costs closely, optimizing staff deployment based on expected customer traffic patterns.
- Played an essential role in achieving store goals through strategic planning alongside upper management during regular meetings.
- Conducted regular evaluations of employee performance, identifying areas for improvement and offering targeted guidance for skill development.
Caregiver
Matthews of St Francis
03.2022 - 05.2024
- Cooperated with coworkers to improve customer experience and manage storefront.
- Exercised composure under pressure and in escalated customer service scenarios.
- Monitored inventory levels closely, maintaining optimal stock availability while minimizing waste and costs.
- Handled emergency situations with a calm demeanor, ensuring the safety of both customers and employees during critical incidents.
- Tracked receipts, employee hours, and inventory movements.
- Provided compassionate personal care to residents, ensuring comfort and dignity.
- Assisted with daily living activities, promoting independence and quality of life.
- Monitored residents' health conditions, reporting changes to nursing staff promptly.
- Maintained cleanliness and organization of living spaces, enhancing safety and comfort.
- Developed positive relationships with residents through active listening and engagement.
- Collaborated with interdisciplinary team to implement personalized care plans effectively.
- Trained new staff on caregiving protocols, fostering a supportive work environment.
- Implemented best practices for infection control, contributing to overall resident health standards.
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Built strong relationships with clients to deliver emotional support and companionship.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
Shift Manager
Dunkin' Donuts Franchising
07.2020 - 11.2023
- Kept employees operating productively and working on task to meet business and customer needs.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Excelled in every store position and regularly backed up front-line staff.
- Collaborated with other Shift Managers to maintain consistency in policies enforcement across all shifts, fostering a cohesive workplace culture.
- Achieved consistent customer satisfaction by addressing concerns promptly and professionally.
Shift Manager
TacoBell
03.2016 - 06.2020
- Supervised daily operations, ensuring compliance with food safety and quality standards.
- Trained and mentored team members on customer service best practices.
- Managed inventory levels, reducing waste through effective stock control methods.
- Streamlined shift schedules to optimize workforce efficiency and coverage.
- Resolved customer complaints promptly, enhancing overall satisfaction ratings.
- Implemented training programs that improved employee retention and engagement.
- Conducted performance evaluations, providing constructive feedback to enhance team productivity.
- Analyzed sales data to identify trends, informing strategic decisions for menu offerings.
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Promoted a positive work environment through open communication and constructive feedback.
Education
High School Diploma - CNC
Lynde And Harry Bradley Technology And Trade School
Milwaukee, WI06.2018
Skills
- Cash handling
- Decision-making
- Customer service focus
- Employee training
- Workplace safety
- Accurate money handling
- Staff motivation
- Opening and closing procedures
- Punctual and reliable
- Handling customer complaints
- Energetic and enthusiastic
- Training and mentoring
- Relationship building
- Team development
- Delegating work
- Mentoring and coaching
- Inventory control
- Staff development
- Payment processing
- Documentation and reporting
- Safety compliance
- Schedule management
- Flexible schedule
- Inventory controls
- Elderly care
- Respectful and compassionate
- Problem-solving
- Dependable and responsible
- Patient care
- Daily living assistance
- Multitasking and organization
- Personal hygiene assistance
- Basic housekeeping
- Emotional support
- Housekeeping
- Meal preparation
- Housekeeping tasks
- Strong ethics
- Compassionate care
- First aid and safety
- Verbal and written communication skills
- Flexible schedule and availability
- Patient companionship
Certification
Cbrf certification
Med tech license
Languages
Spanish
Professional Working
Timeline
Shift Manager
Wendys Restaurant
07.2024 - Current
Caregiver
Matthews of St Francis
03.2022 - 05.2024
Shift Manager
Dunkin' Donuts Franchising
07.2020 - 11.2023
Shift Manager
TacoBell
03.2016 - 06.2020
High School Diploma - CNC
Lynde And Harry Bradley Technology And Trade School