Juliana Pereira
Elmhurst,IL
Summary
Polite and professional Brazilian candidate successful in applying strong communication and problem resolution skills to each customer issue. Solid history of surpassing productivity and quality targets in high-volume settings. Skillful in building long-lasting, loyal customer relationships. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
20
20
years of professional experience
Work History
Nanny
Self-employed
08.2021 - Current
- Excel at fostering a nurturing environment, enhancing children's physical, emotional, and intellectual development while proficiently managing tasks, from orchestrating educational activities to maintaining open communication with parents.
School Principle
Wizard by Pearson
01.2020 - 08.2020
- Promoted to the position of Principle in January 2020, taking on leadership responsibilities during the pandemic
- Effectively managed a team of 15 teachers and 20 staff members and oversaw the education of 400 students
- Implemented strategic leadership and decision-making, ensuring the successful continuation of educational programs during challenging times.
ESL- English Teacher
Wizard by Pearson
10.2015 - 03.2021
Au Pair
AuPairCare
08.2014 - 08.2015
Salesperson
Intercouros
02.2009 - 07.2014
- Developed and executed innovative sales strategies tailored to target markets' unique needs and preferences
- Demonstrated an in-depth understanding of product features and benefits, effectively communicating value propositions to clients
- Excelled in identifying and understanding customer needs, offering personalized solutions that led to consistently surpassing monthly sales targets and enhancing customer satisfaction.
Salesperson
Belíssima Lingerie
09.2006 - 03.2009
- Acted as a mentor to new sales team members, guiding sales techniques and product knowledge.
- Leveraged advanced sales technologies like CRM systems to streamline workflows, track leads, and improve overall sales efficiency.
- Developed relationships with clients for increased loyalty and repeat business.
Customer Service Representative
Clínica Odontológica
04.2004 - 12.2005
- Developed eloquent and gentle communication skills from a young age while working as a receptionist at a clinic, fostering a welcoming and efficient environment for patients and staff.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Education
The Arts and Science of Relationships: Understanding Human Needs -
University of Toronto
11.2020
Licentiate degree in Translator and Interpreter in English Language -
UNILAGO
12.2013
Bachelor's degree in Portuguese and English Language and Literature -
UNILAGO
12.2013
Skills
- Active Listening
- Multitasking
- Problem Solving
- Team Collaboration
- Persuasive
- Interpersonal Skills
- Effective Communication
- Motivated
- Fast learner
Languages
Portuguese
Native or Bilingual
English
Native or Bilingual
Timeline
Nanny
Self-employed
08.2021 - Current
School Principle
Wizard by Pearson
01.2020 - 08.2020
ESL- English Teacher
Wizard by Pearson
10.2015 - 03.2021
Au Pair
AuPairCare
08.2014 - 08.2015
Salesperson
Intercouros
02.2009 - 07.2014
Salesperson
Belíssima Lingerie
09.2006 - 03.2009
Customer Service Representative
Clínica Odontológica
04.2004 - 12.2005
The Arts and Science of Relationships: Understanding Human Needs -
University of Toronto
Licentiate degree in Translator and Interpreter in English Language -
UNILAGO
Bachelor's degree in Portuguese and English Language and Literature -
UNILAGO