Juliana Arboleda
Tampa
Summary
Dynamic sales leader with exceptional communication skills and a track record of consistently surpassing sales goals.
Overview
13
13
years of professional experience
Work History
Customer Service Manager
ECONOMY RENT A CAR
Tampa, FL
12.2024 - 01.2026
- Delivered high-volume customer service while supporting inside sales and upselling efforts.
- Processed reservations, walk in sales, payments and insurance verification.
- Increase revenue through add-ons, upgrades, and extended rental options.
- Resolved customer concerns efficiently, improving retention and repeat business.
- Reviewed daily reports, handled overdue charges, and ensured billing accuracy.
- Supported operations at the Tampa location during peak demand periods.
Inside Sales Especialist
TRADE X
Remote
09.2022 - 01.2024
- Manage the full inside sales cycle from lead qualification to deal closing.
- Converted inbound and outbound leads into international vehicle export sales.
- Conducted consistent follow-ups to increase close rates and customer satisfaction.
- Prepared pricing, logistics cost, and fees to support informed buying decisions.
- Coordinate payments, deposits, and documentation with accounting teams.
- built long-term relationships with international clients, resulting in repeat business.
- Deliver monthly sales reports and pipeline updates to management.
General Manager
BOOMERANG SOLUCIONES
Medellin, Colombia
06.2017 - 10.2019
- Developed sales strategies that increases customer acquisition and revenue growth.
- Oversaw Inside Sales activities, customer accounts and follow-up processes.
- Trained and managed sales and operations teams to meet performance goals.
Sales Director, Business Development
Multiple Companies
01.2013 - 12.2016
- Led inside and field sales teams to meet monthly and quarterly targets.
- Trained and coached sales representatives on closing techniques and customer engagement.
- Monitored pipelines, tracked daily sales activity, and reported results to leadership.
- Continued closing deals personally while managing team performance.
Education
High School Diploma - undefined
Colegio Santa Maria del Rosario
Medellin, Colombia01.2003
Technology in Foreign Trade - undefined
Fundación Universitaria ESUMER
Medellin, Colombia01.2013
International Bussiness - undefined
Fundación Universitaria ESUMER
Medellin, Colombia01.2015
Skills
- Presentation
- Negotiation
- Closing
- Team Leadership
- Strategic Planning
- Communication
- Problem-Solving
- Goal-Oriented
- Networking
- Client Relationship Management
Websites
Languages
English
Spanish
Timeline
Customer Service Manager
ECONOMY RENT A CAR
12.2024 - 01.2026
Inside Sales Especialist
TRADE X
09.2022 - 01.2024
General Manager
BOOMERANG SOLUCIONES
06.2017 - 10.2019
Sales Director, Business Development
Multiple Companies
01.2013 - 12.2016
High School Diploma - undefined
Colegio Santa Maria del Rosario
Technology in Foreign Trade - undefined
Fundación Universitaria ESUMER
International Bussiness - undefined
Fundación Universitaria ESUMER
Personal Information
- Title: International Business
- Date of Birth: 1983-12-19
- Nationality: American