Summary
Overview
Work History
Education
Skills
Timeline
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Juliana Arias-Campbell

Houston,TX

Summary

Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Overview

3
3
years of professional experience

Work History

Call Center Representative

ARS Rescue Rooter
HOUSTON, TX
02.2023 - 10.2024
  • Developed effective working relationships with team members across multiple departments.
  • Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service related issues.
  • Utilized knowledge base to answer inquiries from customers quickly and effectively.
  • Followed standard processes and procedures for proper escalation of unresolved issues to appropriate internal teams.

Guest Coordinator

Ulta Salon
Pearland, TX
07.2022 - 02.2023
  • Managed front desk operations, including check-in and check-out of guests.
  • Handled payment processing and provided customers with receipts and proper bills and change.
  • Answered phones to respond to customer inquiries and transferred calls to appropriate staff members.

Server

Saltgrass Steakhouse
Pearland, TX
01.2022 - 06.2022
  • Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
  • Took orders from customers accurately and in a timely manner.
  • Responded efficiently to guest inquiries and complaints in a professional manner.
  • Performed opening and closing duties such as setting up the dining area, restocking supplies..

Brand Representative

Hollister.Co
PEARLAND, TX
06.2021 - 03.2022
  • Created and managed social media campaigns to promote the brand's products and services.
  • Incorporated costumes and attention-grabbing techniques to boost promotional success.
  • Worked promotional events for different products, persuading customers to purchase and documenting sales.

Education

Some College (No Degree) - Psychology

Houston Community College
Houston, TX

Skills

  • Payment Processing
  • Call handling
  • Appointment Scheduling
  • Interpersonal Skills
  • Customer Service
  • Problem-solving skills

Timeline

Call Center Representative

ARS Rescue Rooter
02.2023 - 10.2024

Guest Coordinator

Ulta Salon
07.2022 - 02.2023

Server

Saltgrass Steakhouse
01.2022 - 06.2022

Brand Representative

Hollister.Co
06.2021 - 03.2022

Some College (No Degree) - Psychology

Houston Community College

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Juliana Arias-Campbell