Juliana Baaten
Sales And Marketing
Concord,CA
Summary
Employment with an organization that will allow me to utilize my sales and customer service skills Over 20 years sales and customer service experience. Professional in customer experience management, bringing valuable expertise in elevating service standards and fostering customer loyalty. Known for driving impactful results. Reliable and adaptable.
Overview
19
19
years of professional experience
Work History
Experience Manager - Premium Retail Services
Google T.V.
06.2024 - Current
- Oversee retail store displays, train employees on the specifications of Google T.V., and report sales to management
- Streamline communication channels for increased efficiency and better overall customer satisfaction.
Chromebook Sales Specialist
Premium Retail Services
02.2023 - 06.2024
- Excited and educated customers about Chromebook products
- Conducted product trainings
- Oversaw displays and merchandising
Owner
Paws and Claws Care
05.2013 - 02.2023
- Contacted potential clients regarding their pet care needs, scheduled meet and greet, walked dogs, managed client homes while absent.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
Field Representative - Meta/Oculus VR/Facebook Portal
BDS Solutions
10.2021 - 02.2023
- Educated customers and staff about Meta products to drive sales.
Product Representative, Intel
ActionLink Marketing
07.2021 - 09.2021
- Represented Intel products and answered questions about products.
Brand Ambassador, Sales Lead - HP Computers and Printers
Acosta/Mosaic
11.2019 - 03.2020
- Boosted sales through effective collaboration with store staff to promote products in high-traffic areas.
- Educated consumers about product benefits, leading to increased interest and sales.
Brand Ambassador, Epson Printers
Advantage Solutions Marketing
04.2018 - 11.2019
- Educated Best Buy Employees and Customers about Epson printers and other electronics.
Brand Ambassador, Nutro Dog Food
Advantage Solutions Marketing
04.2017 - 11.2017
- Generated brand awareness and positive product impressions to increase sales. Assessed customer needs and interests to best recommend products. Tracked and reported event outcomes/sales.
Sales Associate
R.E.I.
04.2006 - 03.2017
- Helped customers with purchases in footwear and clothing departments, answered phones, sold memberships, assisted with inventory, restocked and organized merchandise as necessary.
Student Journalist Intern
H2O News
11.2009 - 12.2009
- Participated in journalistic skills training and gained an overview of the daily work process of H2O news. Read and recorded news and observed translation of Italian news into nine languages.
Education
B.A. - Political Science
Thomas More College of Liberal Arts
05.2011
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Kolbe Academy/Alhambra High
06.2007
Skills
Teamwork and collaboration
Problem-solving skills
Customer service excellence
Time management
Understanding customer needs
Excellent communication
Product knowledge
Customer experience management
Active listening
Market awareness
American Association of University Women, Merit Award
Merit award recipient: American Association of University Women, 2005
Timeline
Experience Manager - Premium Retail Services
Google T.V.
06.2024 - Current
Chromebook Sales Specialist
Premium Retail Services
02.2023 - 06.2024
Field Representative - Meta/Oculus VR/Facebook Portal
BDS Solutions
10.2021 - 02.2023
Product Representative, Intel
ActionLink Marketing
07.2021 - 09.2021
Brand Ambassador, Sales Lead - HP Computers and Printers
Acosta/Mosaic
11.2019 - 03.2020
Brand Ambassador, Epson Printers
Advantage Solutions Marketing
04.2018 - 11.2019
Brand Ambassador, Nutro Dog Food
Advantage Solutions Marketing
04.2017 - 11.2017
Owner
Paws and Claws Care
05.2013 - 02.2023
Student Journalist Intern
H2O News
11.2009 - 12.2009
Sales Associate
R.E.I.
04.2006 - 03.2017
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Kolbe Academy/Alhambra High
B.A. - Political Science
Thomas More College of Liberal Arts