Juliana Becht
Washington Township,New Jersey
Summary
Knowledgeable employee with solid background in hospitality and customer service. Successfully ensured guest satisfaction through seamless coordination and attentive service. Demonstrated exceptional interpersonal skills and adaptability in dynamic environments.
Overview
8
8
years of professional experience
Work History
Hostess
Filomena’s Restaurant
Deptford Township, New Jersey
09.2023 - Current
- Greeted guests with a warm and welcoming demeanor, providing exceptional customer service from the moment they entered the restaurant
- Managed reservations and seating arrangements efficiently to maximize dining space and accommodate guest preferences
- Coordinated with servers and kitchen staff to ensure smooth flow of service and minimize wait times for guests
- Handled guest inquiries, concerns, and special requests promptly and courteously, ensuring a positive dining experience
- Maintained a neat and organized hostess station, including managing coats and personal belongings for guests
- Assisted with other front-of-house duties as needed, such as answering phones, taking to-go orders, and assisting with restaurant cleanliness.
Babysitter
Babysitter
Washington Township, New Jersey
09.2020 - Current
- Affectionately cook, clean, transport, play, and care to three children (per family) up to 5 days per week.
- Support children's emotional and social development, encouraging understanding of others and positive self-concepts.
- Communicate with children’s parents/guardians about daily activities and behaviors.
- Maintain a safe play environment.
- The Blaney Family (2 girls, 1 boy)
- The Clement Family (2 girls, 1 boy)
Shift Leader
Rita’s Water Ice
Washington Township, New Jersey
02.2018 - Current
- Demonstrated leadership abilities by effectively supervising team members during shifts, assigning tasks, and ensuring smooth operations.
- Trained and mentored new team members in company policies, procedures, and customer service standards, resulting in improved team performance and morale.
- Maintained inventory levels and placed orders for supplies to support efficient operations and minimize downtime.
- Collaborated with management to implement strategies for increasing sales and improving overall customer satisfaction.
- Skilled in managing closing and opening shifts, operating cash registers and preparing food in a fast-paced environment.
Daycare Teacher Assistant
ABC Early Learners Academy
Swedesboro, New Jersey
08.2023 - 03.2024
- Assisted lead teacher in planning and implementing age-appropriate activities for a group of 3-4-year-old children
- Supervised and ensured the safety of five dash 10 children during indoor and outdoor play time
- Supported children's social emotional and cognitive development through interactive games
- Communicated effectively with patients regarding children's daily activities and development progress
Education
High School Diploma -
Washington Township Highschool
06-2020
Associate of Arts - Communications
Camden County College
Blackwood, NJ05-2027
Skills
- Food Service Manager, Rita’s Water Ice, 2022-2023
- Knowledge of principles and processes for providing customer and personal services including customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction
- Team coordination and ability to maintain composure and critically think in fast-paced environments
- Advanced proficiency in Microsoft Office Suite-Word, PowerPoint, Excel, Outlook
- Student of the month awarded by Washington Township High School, 2019
- Customer service
- Effective multitasking
- Patience and empathy
- Phone etiquette
Timeline
Hostess
Filomena’s Restaurant
09.2023 - Current
Daycare Teacher Assistant
ABC Early Learners Academy
08.2023 - 03.2024
Babysitter
Babysitter
09.2020 - Current
Shift Leader
Rita’s Water Ice
02.2018 - Current
High School Diploma -
Washington Township Highschool
Associate of Arts - Communications
Camden County College