Juliana Beltran
Lancaster,MA
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
22
22
years of professional experience
Work History
Personal Care Nursing Assistant
UMass Memorial Medical Center - University Campus
Worcester, MA
05.2025 - Current
- Assisted patients with daily living activities, enhancing comfort and well-being.
- Monitored vital signs and reported changes to nursing staff for timely interventions.
- Implemented infection control protocols, ensuring a safe environment for patients and staff.
- Streamlined documentation processes using electronic health records, increasing efficiency in patient management.
Order Management Specialist
Baxter International Inc
Acton, MA
04.2023 - 05.2025
- Supported sales team for increased revenue generation by efficiently managing orders and maintaining customer satisfaction.
- Reviewed orders for accuracy, errors and omissions to minimize incorrect shipments.
- Reduced order errors with meticulous attention to detail, thorough review, and effective communication.
Customer Service Representative/Supervisor
Regional Home Care
Leominster, MA
06.2010 - 04.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded proactively and positively to rapid change.
- Trained new personnel regarding company operations, policies and services.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
Certified Nursing Assistant
River Terrace Healthcare
Lancaster
07.2004 - 08.2005
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Checked patient vitals such as temperature, blood pressure, and heart rate.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
Education
Associate of Science - Pre-Nursing
Mount Wachusett Community College
Gardner, MA12-2028
No Degree - Nursing
Atlantic Union College
South Lancaster, MA05-2010
High School Diploma -
South Lancaster Academy
Lancaster, MA06.2004
Skills
- Compassionate caregiving
- Customer Relations Skills
- Time management
- Operational Efficiency
- Documentation
- Client rapport
- Strong ethics
- Problem Resolution
- Medical records management
- Verbal and written communication skills
- Flexible schedule and availability
- HIPAA compliance
- Portuguese fluency
Languages
Portuguese
Native or Bilingual
Timeline
Personal Care Nursing Assistant
UMass Memorial Medical Center - University Campus
05.2025 - Current
Order Management Specialist
Baxter International Inc
04.2023 - 05.2025
Customer Service Representative/Supervisor
Regional Home Care
06.2010 - 04.2023
Certified Nursing Assistant
River Terrace Healthcare
07.2004 - 08.2005
Associate of Science - Pre-Nursing
Mount Wachusett Community College
No Degree - Nursing
Atlantic Union College
High School Diploma -
South Lancaster Academy