Juliana Berry
Pearcy,AR
Summary
College senior with practical internship experience at DHS and a track record in customer-facing roles, excels in interpersonal communication, and upholds high standards of confidentiality, critical thinking, and research analysis. Eager to leverage language and hands-on experience in a professional setting and contribute effectively, continuing to learn in the real world.
Overview
2
2
years of professional experience
Work History
Office of Appeals and Hearings Intern
Department of Human Services
06.2024 - Current
- Manage over 200 caseloads efficiently, adhering to agency protocols and maintaining strict confidentiality standards.
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Sorted and organized files, spreadsheets, and reports for maltreatment ALJ's. Assisted in preparing documentation and evidence for hearings.
- Gained legal and regulatory knowledge of child welfare.
Box Office Employee
Cajundome & Convention Center
01.2023 - Current
- Maintained an organized workspace, keeping track of ticket inventory and managing event schedules efficiently.
- Contributed to the effective resolution of customer disputes by remaining calm under pressure and offering practical solutions when appropriate.
- Managed cash transactions accurately, maintaining balanced registers throughout shifts and adhering to financial procedures.
- Greeted over 800 customers per event and determined best approach to provide optimal service.
Education
Bachelor of Arts - Political Science- International Relations
University of Louisiana At Lafayette
Lafayette, LA12.2024
Skills
- Arabic: Professional
- Conflict-Resolution
- Adaptability
- Critical Thinking
- Self Motivation
- Effective Communication
Timeline
Office of Appeals and Hearings Intern
Department of Human Services
06.2024 - Current
Box Office Employee
Cajundome & Convention Center
01.2023 - Current
Bachelor of Arts - Political Science- International Relations
University of Louisiana At Lafayette