Juliana Bertolini
Brooklyn,NY
Summary
Experienced with strategic account management, cultivating long-term client relationships, and driving revenue growth. Utilizes effective communication and negotiation skills to align client needs with business objectives. Track record of successfully managing regional territories and leading teams to achieve high performance.
Overview
9
9
years of professional experience
Work History
Regional Account Manager
MedElite
09.2025 - Current
- Developed and maintained strong relationships with regional healthcare providers.
- Collaborated with cross-functional teams to address client needs effectively.
- Conducted market research to identify trends and opportunities in the region.
- Prepared detailed reports on account performance for management review.
- Facilitated communication between clients, internal teams, and facilities within the region to ensure satisfaction.
- Established strong client relationships through regular communication, attentive service, and prompt issue resolution.
- Achieved regional sales targets by developing strategic plans and executing effective account management practices.
- Increased revenue by identifying growth opportunities within existing accounts and cross-selling additional products or services.
- Enhanced client satisfaction by proactively addressing concerns and implementing customized solutions.
Childcare Operations Management
HPS Network
03.2017 - Current
- Coordinated childcare program for annual conference by managing logistics, ensuring smooth operation, and providing high quality care for children in attendance.
- Performed administrative tasks including but not limited to; waiver signing, registration, and tracking participation to ensure compliance and seamless event flow.
- Collaborated with families to provide clear communication regarding event details, waiver requirements, and program information.
- Streamlined organizational processes for tracking participant information and program placement, improving overall efficiency and reducing errors.
- Provided onsite assistance during the conference including child supervision, and acted as the main point of contact for families to address questions and concerns.
Marketing and Content Coordination
Mount St. Mary's University
03.2023 - 05.2025
- Assisted the marketing department to craft a fresh and engaging voice for the university's social media platforms, aligning with their brand goals and enhancing their presence on social media.
- Participated in weekly strategy meetings to discuss emerging media trends, develop proactive content strategies, and assess the performance of previous content posted.
- Optimized future campaigns and increased overall engagement.
Taekwondo Instructor and Manager
Chris Gates Tae Kwon Do and Health Center
03.2017 - 12.2022
- Developed and implemented tailored training programs for diverse student skill levels.
- Mentored junior instructors, enhancing teaching methodologies and class management techniques.
- Organized and coordinated belt promotions, fostering community engagement and participation while balancing school calendars and instructor availability.
- Evaluated student progress through regular assessments, providing constructive feedback for improvement.
- Facilitated the signing of contracts and opened communication with families about payment, schedule, gear and uniform information, etc.
- Managed the end to end sequence of purchasing and seeling equipment from manufacturer to students and their families.
Education
Bachelor of Arts - Communications
Mount St. Mary's University
Emmitsburg, MD05-2025
Skills
- Territory management
- Revenue growth
- Performance tracking
- Industry expertise
- Public speaking
- Customer relationship development
- Data-driven
- Teamwork and collaboration
Timeline
Regional Account Manager
MedElite
09.2025 - Current
Marketing and Content Coordination
Mount St. Mary's University
03.2023 - 05.2025
Childcare Operations Management
HPS Network
03.2017 - Current
Taekwondo Instructor and Manager
Chris Gates Tae Kwon Do and Health Center
03.2017 - 12.2022
Bachelor of Arts - Communications
Mount St. Mary's University