Juliana Betancur
South Amboy,USA
Summary
Results-driven Project Manager with 12+ years of experience in implementing high-impact technology solutions for financial institutions. Expertise in managing multi-faceted projects, achieving high client satisfaction through proactive risk management, and aligning initiatives with business objectives to enhance operational efficiency and drive value.
Overview
2
2
Languages
1
1
Certification
16
16
years of professional experience
Work History
Implementation Project Specialist – CardHub & Digital Issuance
Fiserv
Berkeley Heights, New Jersey, USA
09.2023 - Current
- Led complex digital issuance and credit choice implementation projects for financial institutions.
- Managed large-scale initiatives, coordinating multiple internal teams, external vendors, and client stakeholders to ensure successful project execution.
- Applied PMP best practices for effective scope, schedule, risk, quality, and communication management.
- Secured high client satisfaction ratings through proactive risk management and on-time project launches, fostering strong client relationships.
- Recognized for agility in handling a high-volume project portfolio with minimal escalations.
- Conducted AI-enabled process optimization research and created documentation that enhanced operational efficiency.
IT Project Coordinator
American Information Systems
New York City, New York, USA
08.2018 - 05.2023
- Coordinated technology and facilities projects, including end-user deployments and infrastructure upgrades.
- Monitored project progress, identified risks, and recommended solutions to mitigate issues.
- Collaborated with vendors to secure timely delivery of IT solutions and services.
- Developed project plans and timelines, ensuring alignment with stakeholder expectations for successful completion.
- Created detailed status reports on project activities and milestones, enhancing stakeholder awareness of progress.
- Identified risks for each project and formulated effective mitigation strategies.
- Engaged closely with stakeholders to define clear project scope and objectives.
- Prepared comprehensive project documentation to align stakeholders with defined objectives.
Administrator
Colombian Embassy
Newark, New Jersey, USA
01.2018 - 09.2018
- Facilitated administrative and customer service functions in a busy public service environment, kept accurate data entry, streamlined processing of official forms, enhanced client interactions, and upheld organizational operations.
Telecommunications Engineer/Service Analyst
Sapian
Medellín, Colombia
03.2012 - 01.2015
- Delivered telecommunications implementation projects for enterprise clients across LATAM, overseeing end-to-end deployment of IP telephony and call center solutions.
- Managed client ITSM requirements while coordinating with carriers and internal technical teams, ensuring successful commissioning of complex voice infrastructures.
- Contributed to solution design, execution, documentation, and post-implementation knowledge transfer, which enhanced stability of operations and client satisfaction.
Internet Service Coordinator
ASUPACO
Medellín, Colombia
04.2010 - 06.2011
- Coordinated internet service delivery projects, managing network configurations and monitoring system performance to ensure optimal service quality.
- Executed customer installations, facilitating seamless service transitions and enhancing customer satisfaction.
- Collaborated with technical teams and end users to complete service requests on time and maintain accurate documentation.
- Enhanced operational efficiency through performance reporting and process optimization initiatives.
Education
Bachelor of Electronic Engineering / Telecommunication -
The University of Salazar And Herrera
Medellín, Colombia12-2012
Skills
- Agile project management
- Testing coordination and release readiness
- Process documentation and governance
- Production issue monitoring
- Financial technology knowledge
- Cross-functional collaboration and leadership
- Stakeholder engagement and relationship management
- Strategic planning and critical thinking
- Problem solving and decision making
- Root cause analysis
- Data visualization tools
- Communication and active listening
Certification
- PMP ® Project Manager Professional, PMI - (Obtained: July 2025)
LANGUAGES
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Implementation Project Specialist – CardHub & Digital Issuance
Fiserv
09.2023 - Current
IT Project Coordinator
American Information Systems
08.2018 - 05.2023
Administrator
Colombian Embassy
01.2018 - 09.2018
Telecommunications Engineer/Service Analyst
Sapian
03.2012 - 01.2015
Internet Service Coordinator
ASUPACO
04.2010 - 06.2011
Bachelor of Electronic Engineering / Telecommunication -
The University of Salazar And Herrera