Juliana Borjas
Santa Maria,CA
Summary
Organized administrative professional with strong background in office management, coordinating schedules, and handling confidential information. Adept at supporting teams, ensuring smooth office operations, and adapting to changing needs. Proficient in Microsoft Office, calendar management, and communication. Known for reliability, efficiency, and results-driven approach.
Detail-oriented administrative assistant with experience in customer service, data entry and daily office operations.
Overview
10
10
years of professional experience
Work History
Administrative Office Assistant
R.P. Environmental
06.2023 - Current
- Managed day-to-day office tasks, ensuring a smooth workflow and timely completion of projects.
- Maintained confidentiality of sensitive information while handling various administrative tasks involving personnel files or company records.
- Contributed to a professional atmosphere by maintaining a clean, organized workspace and managing office supplies inventory.
- Managed incoming correspondence effectively by sorting mail, distributing messages to appropriate parties, and responding to queries as needed.
- Ensured consistent delivery of quality customer service by providing friendly support via phone calls or email communications when required.
- Streamlined office operations by implementing efficient organizational systems and filing procedures.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained inventory of office supplies and placed orders.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Managed filing system, entered data and completed other clerical tasks.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
Operations Specialist
Vivid Financial Management
05.2021 - 06.2023
- Oversaw day-to-day operations, delegating tasks appropriately to ensure smooth workflow and timely completion of projects.
- Successfully managed multiple projects simultaneously while adhering to deadlines and budget constraints.
- Boosted customer satisfaction, addressing client concerns in a timely and professional manner.
- Collected, arranged, and input information into database system.
- Utilized advanced analytical skills in order to resolve complex operational issues effectively.
- Collaborated across departments to identify opportunities for process improvements and increased efficiency.
- Enhanced team productivity with comprehensive training programs on new software tools.
- Gathered, organized and input information into digital database.
Front Office Receptionist
Industrial Medical Group
09.2019 - 05.2021
- Reduced wait times for callers, promptly answering phone lines and directing calls as needed.
- Helped patients complete necessary medical forms and documentation.
- Maintained current and accurate medical records for patients.
- Supported office staff and operational requirements with administrative tasks.
- Verified and updated demographic and other personal information for clients with respect to personal boundaries when asking for important details.
- Used computer programs and registration systems to schedule patients for routine and complex procedures.
- Reduced patient wait times with proficient multitasking, handling phone calls, and managing walk-in patients simultaneously.
- Demonstrated strong attention to detail when updating patient demographics, ensuring accurate information for proper billing and treatment purposes.
- Ensured a welcoming atmosphere for guests with efficient check-in and check-out procedures.
- Maintained a high level of professionalism while handling sensitive customer information, ensuring privacy and confidentiality.
- Adhered to strict HIPAA guidelines to protect patient privacy.
Unarmed Security Officer
Santa Maria Fairpark
04.2015 - 01.2020
- Completed full building and grounds patrols to spot and investigate concerns.
- Directed guests around building and answered accessibility questions.
- Contributed to a positive work environment through excellent teamwork and collaboration with colleagues.
- Enhanced safety by conducting thorough and regular patrols of the premises.
- Prevented crimes by immediately reporting all unusual, unauthorized and illegal activity on premises.
- Consistently maintained compliance with all site-specific guidelines, regulations, policies, procedures while carrying out duties as an Unarmed Security Officer.
- Verified each individual's right to enter restricted areas and denied access to unauthorized persons.
- Checked all baggage using X-ray machines, metal detectors and Garrett wands.
- Assisted visitors and customers to provide directions, answer questions and meet requests.
Education
High School Diploma -
Santa Maria High School
Santa Maria, CA06-2018
Skills
- Verbal communication
- File organization
- Scheduling appointments
- Invoice processing
- Customer service
- Critical thinking
- Computer skills
- Professional communication
- Microsoft Excel
- Patient scheduling
- Data entry
- Meticulous attention to detail
Timeline
Administrative Office Assistant
R.P. Environmental
06.2023 - Current
Operations Specialist
Vivid Financial Management
05.2021 - 06.2023
Front Office Receptionist
Industrial Medical Group
09.2019 - 05.2021
Unarmed Security Officer
Santa Maria Fairpark
04.2015 - 01.2020
High School Diploma -
Santa Maria High School