Juliana Brown
Philadelphia,PA
Summary
Dynamic and results-driven leader in GSCL management, with a proven track record of prioritizing safety, quality, and team empowerment. Spearheaded successful launches, consistently delivering efficient outcomes and operational excellence even during peak periods.
Overview
3
3
years of professional experience
Work History
ICQA Leader
Target
Hanpton , GA
02.2024 - Current
- POC for 3868 Quality Dashboard Across 4 Departments: Developed and centralized quality data, enabling leadership to monitor performance and drive improvements.
- Launched Target's 4th GSCL Flow Center
- Developed OM Dashboard: Provided Leaders & Senior Teams with real-time site performance metrics.
- Supported L2 Freight Testing: Enhanced freight handling efficiency during testing phases.
- Contributed to Flow Center Launch: Optimized processes for the successful launch of Target’s fourth Flow Center.
- Led ICQA Recruitment & Onboarding: Managed recruitment and onboarding to build a skilled ICQA team.
- Spearheaded IB Dock Go Live: Achieved 100% dock audits, ensuring smooth operations.
- Managed Damage Cage Operations: Set up and managed damage cage for efficient goods handling.
- Collaborated with Operations Leaders: Drove quality metrics and continuous improvement.
- Monitored & Analyzed Performance Metrics: Used data analysis to support operational excellence.
- Resolved Operational Bottlenecks: Addressed issues to streamline workflows and improve efficiency.
- Provided Actionable Data Insights: Delivered data-driven recommendations for better decision-making.
Operations Manager
Target Sortation Center
King of Prussia, PA
09.2022 - Current
- Managed safety, quality, productivity, and guest delivery commitments.
- Launched Target's tenth GSCL Sortation Center for last-mile delivery.
- Collaborated with Activation Team and Process Engineers to optimize workflows.
- Assisted with staffing and interviewing for the site PS candidate team.
- Worked with cross-functional teams to develop plans aligned with business goals.
- Led continuous improvement initiatives for department and site operations.
- Oversaw floor operations in a stretch role.
- Utilized performance metrics and process improvement techniques.
- Enforced safety standards and SOP compliance.
- Maintained 5S compliance during improvements.
- Promoted a "safety first" culture during Day 3 Target welcome.
- Served as a subject matter expert for Shipt delivery drivers and partners.
- Fostered a positive, trustworthy culture through integrity and professionalism.
- Forecasted staffing and volume plans using MS planning tools and tracked data.
- -Entered metrics into the Gemba board and led daily Gemba walks
Problem Solver
Target Sortation Center
King of Prussia, PA
05.2022 - 09.2022
- Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
- Improved morale and management communication by creating employee recognition and rewards practices.
- Conducted employee observations and documented findings.
- Presented performance and productivity reports to supervisors.
- Supported accident investigations and prepared related paperwork.
- Anticipated and tracked operational and tactical risks to provide strategic solutions.
- Collaborated with team leaders on quality audits.
- Responded to information requests from superiors, providing specific documentation.
- Aided senior leadership during executive decision-making process by generating daily reports to recommend corrective actions and improvements.
- Identified areas of deficiency and performed root-cause analysis to solve problems.
- Built strong operational teams to meet process and production demands.
Education
High School Diploma -
Thomas A Edison HS
Philadelphia, PASkills
- Bi-Lingual
- Multitasking and Prioritization
- Issue and Complaint Resolution
- Efficient and Detail-Oriented
- Verbal and Written Communication
- Team-Oriented and Cooperative
- Teamwork and Collaboration
- Computer Skills
- Strong Analytical and Problem Solving Skills
- Excellent Attention to Detail
- Quality assurance
- Data analysis
- Process optimization
- Performance metrics
- Operational excellence
- Employee training
- Continuous improvement
- Project management
- Supply chain logistics
- Effective communication
- Problem solving
- Collaboration skills
- Time management
- Process improvement
- Strategic planning
- Stakeholder engagement
- Conflict resolution
- Performance management
- Contract oversight
- Team leadership
- Continuous improvements
- Talent development
- Equipment troubleshooting
- Cross-functional collaboration
- Recruitment and hiring
- Incidents management
- Goal setting
- Motivating teams
- Expense control
- Financial acumen
- Team building
- Coaching
- Relationship building
- Influencing others
- Change management
- KPI development
- Quality assurance controls
- Visionary thinking
- Policy and procedure development
- Priority management
- Attention to detail
- Analytical thinking
- Inventory control
- Project planning
- Payroll processing
- Staff discipline
- [Software] experience
Timeline
ICQA Leader
Target
02.2024 - Current
Operations Manager
Target Sortation Center
09.2022 - Current
Problem Solver
Target Sortation Center
05.2022 - 09.2022
High School Diploma -
Thomas A Edison HS