Juliana Cantu
Fresno,CA
Summary
Seasoned professional with a proven track record in elderly care and customer service, notably at In Home Supportive Services. Demonstrates exceptional time management and problem-solving abilities, enhancing client independence and store efficiency. Achieved significant improvements in customer satisfaction and operational smoothness, showcasing respectful, compassionate engagement and technical adeptness.
Overview
9
9
years of professional experience
Work History
Caregiver
In Home Supportive Services
01.2023 - 01.2024
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
Self Checkout Cashier
Lowes Home Improvement Center
06.2023 - 08.2023
- Collaborated with team members to ensure smooth operations during peak hours, minimizing delays for customers.
- Troubleshot minor technical issues at the self-checkout stations, such as paper jams or scanner errors, keeping downtime to a minimum.
- Facilitated seamless transitions between cashier shifts by accurately counting funds in registers and reporting any discrepancies noted during shift handovers.
- Resolved technical issues at self-checkout stations, reducing downtime and improving overall efficiency.
- Contributed to store cleanliness by routinely sanitizing the self-checkout stations, promoting a healthy environment for customers and staff alike.
- Ensured availability of adequate supplies such as receipt paper rolls and plastic bags, replenishing them regularly at each station for customer convenience.
- Maximized store security by closely observing customer activity to prevent theft or mishandling of merchandise.
- Reduced wait times for customers by maintaining an organized and clean self-checkout area.
- Promoted a positive shopping experience by greeting customers and offering assistance at the self-checkout stations.
Caregiver
In Home Supportive Services
01.2019 - 01.2022
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Assisted patients with self-administered medications.
Cashier
Lowes Distribution Center
03.2015 - 06.2018
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Restocked and organized merchandise in front lanes.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
Education
Kerman High School
Kerman, CA06.1981
Skills
- Respectful and Compassionate
- Time Management
- Elderly Care
- Problem-Solving
Timeline
Self Checkout Cashier
Lowes Home Improvement Center
06.2023 - 08.2023
Caregiver
In Home Supportive Services
01.2023 - 01.2024
Caregiver
In Home Supportive Services
01.2019 - 01.2022
Cashier
Lowes Distribution Center
03.2015 - 06.2018
Kerman High School