Juliana Cappolina
Summary
Dynamic and dedicated hospitality professional with a strong work ethic and exceptional customer service skills, honed at Renault Winery Resort and Golf and progressed through all jobs moving forward. Proven ability to enhance guest experiences through effective multitasking and teamwork, while maintaining high standards of cleanliness and organization. Adept at managing reservations and optimizing service flow for maximum satisfaction. All while staying friendly and outgoing with a passion for creating memorable dining experiences and ensuring customer satisfaction. I understand importance of menu knowledge and upselling techniques, coupled with strong multitasking and communication skills.
Overview
4
4
years of professional experience
Work History
Restaurant Hostess
Paxon Hollow Country Club
10.2025 - Current
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
- Managed reservations effectively, accommodating special requests and ensuring accurate guest counts.
Bartender
Atlantic City Country Club
05.2025 - Current
- Prepared and served a variety of beverages in fast-paced environment.
- Maintained cleanliness and organization of bar area to ensure compliance with health standards.
- Assisted customers with drink selections, enhancing overall experience through personalized service.
- Operated cash register and processed payments accurately for customer transactions.
Cart Attendant
Greate Bay Country Club
05.2025 - Current
- Delivered exceptional customer service by efficiently restocking beverage supplies and maintaining cleanliness of cart.
- Collaborated with golf course staff to streamline beverage service during peak hours, improving workflow efficiency.
- Developed strong relationships with regular patrons, fostering a welcoming atmosphere that encouraged repeat business.
Server
Greate Bay Country Club
05.2024 - Current
- Assisted in training new servers on menu items and restaurant procedures.
- Adapted to changing priorities in fast-paced environment, demonstrating flexibility under pressure.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Server
Renault Winery Resort And Golf
10.2023 - 05.2024
- Provided exceptional customer service, ensuring a positive dining experience for guests.
- Managed food and beverage orders efficiently, maintaining accuracy and speed during peak hours.
- Collaborated with kitchen staff to ensure timely delivery of meals and adherence to dietary restrictions.
- Maintained cleanliness and organization of dining area, contributing to a welcoming atmosphere.
Barista
Renault Winery Resort And Golf
10.2022 - 05.2023
- Prepared and served high-quality coffee beverages to enhance customer satisfaction.
- Managed cash register operations, ensuring accurate transactions and balanced drawers.
- Trained new staff on coffee preparation techniques and customer service standards.
- Maintained cleanliness and organization of workstations to promote safety and efficiency.
Restaurant Hostess
Renault Winery Resort And Golf
11.2021 - 05.2023
- Greeted and seated guests, ensuring smooth flow of restaurant operations.
- Managed reservation system, optimizing table assignments for efficiency.
- Provided exceptional customer service, addressing inquiries and concerns promptly.
- Collaborated with kitchen staff to coordinate timely meal service.
Education
No Degree - Nursing
Widener University
Chester, Pennsylvania, PA05-2028
Skills
- Customer service
- Strong multitasking
- Greeting guests
- Active learning
- Memory retention
- Strong work ethic
- Professional appearance
- Teamwork
Timeline
Restaurant Hostess
Paxon Hollow Country Club
10.2025 - Current
Bartender
Atlantic City Country Club
05.2025 - Current
Cart Attendant
Greate Bay Country Club
05.2025 - Current
Server
Greate Bay Country Club
05.2024 - Current
Server
Renault Winery Resort And Golf
10.2023 - 05.2024
Barista
Renault Winery Resort And Golf
10.2022 - 05.2023
Restaurant Hostess
Renault Winery Resort And Golf
11.2021 - 05.2023
No Degree - Nursing
Widener University