Summary
Overview
Work History
Education
Skills
Websites
Interests
Timeline
Generic

Juliana Cotto

Wimuma

Summary

Dynamic and customer-focused professional with experience at Tractor Supply, excelling in cash handling and empathetic communication. Proven track record in enhancing customer loyalty through effective service and promotional strategies. Recognized for training new staff and fostering teamwork to optimize service flow, ensuring a welcoming environment for all customers.

Friendly and reliable with positive attitude and excellent customer service skills. Understands importance of maintaining accurate cash handling and efficient transaction processes. Dedicated to creating welcoming atmosphere and ensuring customer satisfaction.

Developed valuable skills in a fast-paced retail environment, including customer service and cash handling. Adaptable and quick to learn, ready to transition into a new field that values efficiency and customer interaction. Focused on applying strong multitasking and problem-solving abilities to new opportunities.

Overview

1
1
year of professional experience

Work History

Cashier

Tractor Supply
04.2025 - Current
  • Processed customer transactions accurately and efficiently using POS systems.
  • Provided exceptional customer service, addressing inquiries and resolving issues promptly.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Answered questions about store policies and addressed customer concerns.
  • Responded promptly to requests for assistance, spills and customer inquiries.
  • Worked with floor team and managers to meet wide range of customer needs.

Hostess

Bahama Breeze
05.2024 - 06.2025


  • Managed reservations and waitlists using host management software.
  • Communicated effectively with kitchen staff to coordinate guest needs.
  • Answered customer questions about hours, seating, and menu information.
  • Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
  • Greeted customers warmly upon arrival and provided a friendly and warm presence throughout the dining experience.
  • Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
  • Input orders accurately into the POS terminal, split bills, and accept payments.
  • Advised customers about special offerings and menu items to help drive sales.

Education

High School Diploma -

Newsome
Lithia, FL

Skills

  • Consumer assistance skills
  • Consistent work performance
  • Empathetic communication
  • Cash handling
  • Effective team engagement
  • Clear and concise communication
  • Refunds and exchanges
  • Customer inquiry management
  • Promotion of customer loyalty initiatives
  • Empathetic communication
  • Clear communication
  • Proficient in upselling

Websites

Interests

  • Music
  • Animal Care
  • Cooking
  • I enjoy doing nails on my own clientele outside of work

Timeline

Cashier

Tractor Supply
04.2025 - Current

Hostess

Bahama Breeze
05.2024 - 06.2025

High School Diploma -

Newsome

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