Summary
Overview
Work History
Education
Skills
Timeline
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Juliana Decker

Trumbull,CT

Summary

Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths.

Overview

8
8
years of professional experience

Work History

General Manager

Spiga Restaurant
01.2023 - 12.2023
  • Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
  • Developed and executed strategic plans for business growth and expansion, resulting in increased market share.
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Trained new employees on proper protocols and customer service standards.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Assisted in recruiting, hiring and training of team members.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Managed purchasing, sales, marketing and customer account operations efficiently.

General Manager and Event Coordinator

Testo's Restaurant Banquet & Catering
05.2021 - 12.2022
  • Drove the successful execution of numerous large-scale events/promotions while closely managing costs/budgetary constraints associated with event planning/management activities.
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Managed event logistics and operations.
  • Handled crisis management situations promptly, minimizing negative impact on event outcomes and client satisfaction.
  • Successfully managed a diverse range of events including weddings, corporate functions, and special occasions, consistently exceeding client expectations.
  • Developed comprehensive event proposals that clearly outlined deliverables, timelines, budget requirements based on client input.
  • Designed catering packages to increase sales and customer experience.

Professional Nanny

Kelly Connor
04.2018 - 05.2021
  • Enhanced children''s cognitive development by implementing engaging educational activities.
  • Managed challenging behavior effectively by implementing positive discipline techniques tailored to each child''s temperament.
  • Ensured a safe environment for playtime activities, closely monitoring interactions while encouraging independence and problem-solving skills.

Assistant Preschool Teacher

Cornerstone's Children Center
03.2016 - 08.2019
  • Collaborated with lead teachers to develop and implement age-appropriate curriculum for preschoolers.
  • Coordinated with special education staff for developing appropriate modifications or accommodations as required for specific students.
  • Assisted teacher by developing lesson plans to meet educational goals for each child.

Education

Associate of Arts - General Studies

Norwalk Community College
Norwalk, CT
07.2020

High School Diploma -

Trumbull High School
Trumbull, CT
06.2014

Skills

  • Customer Relationship Management
  • Staff Supervision
  • Advertising and Marketing
  • Account Management
  • Business Administration & Development
  • Schedule Management

Timeline

General Manager

Spiga Restaurant
01.2023 - 12.2023

General Manager and Event Coordinator

Testo's Restaurant Banquet & Catering
05.2021 - 12.2022

Professional Nanny

Kelly Connor
04.2018 - 05.2021

Assistant Preschool Teacher

Cornerstone's Children Center
03.2016 - 08.2019

Associate of Arts - General Studies

Norwalk Community College

High School Diploma -

Trumbull High School

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Juliana Decker