Juliana Decker
Schenevus,NY
Summary
Medical Office Assistant with a track record of enhancing patient experiences at Bassett Medical Center, adept in managing patient records and scheduling in Epic. I've learned multitasking and communication skills to office operations, contributing to a positive, efficient work environment. Excelled in both clinical and administrative roles and office management.
Overview
4
4
years of professional experience
Work History
Medical Office Assistant
Bassett Medical Center
09.2022 - Current
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Coordinated patient scheduling, check-out.
- Updated patient information and accurate electronic medical records.
- Used Epic to schedule appointments for doctor visits and procedures.
- Registered patients and completed associated paperwork for accurate records.
- Provided compassionate support to patients during check-in/check-out process, addressing concerns and answering questions as needed.
- Prepared patient charts by gathering and organizing medical records ahead of appointments.
- Provided prompt, polite and professional in-person and telephone customer service.
- Contributed to a positive work environment by maintaining organized files and facilitating clear communication between staff members.
- Supported administrative tasks such as ordering supplies, inventory management, and filing medical documents for streamlined office workflow.
- Ensured smooth daily operations by managing incoming calls professionally while addressing inquiries or directing them to appropriate personnel.
Parks and Recreation Worker
City of Oneonta
07.2021 - 09.2022
- Contributed to a clean and welcoming environment by managing litter and waste disposal in the park area.
- Ensured park safety with regular maintenance checks, promptly addressing any hazards or issues identified.
- Enhanced visitor experience by providing excellent customer service and addressing inquiries about park facilities.
- Improved accessibility for all visitors by maintaining clear paths and installing necessary signage throughout the park grounds.
- Mowing and weed-whacking.
Education
Schenevus Central School
Schenevus, NY06.2021
Natural Resources
ONC Boces
Milford, NY06.2021
Skills
- Multitasking and organization
- Computer skills
- Problem-solving
- HIPAA regulations
- Medical reception
- Positive attitude
- Office administration
- Managing patient records
- Patient scheduling
- Appointment scheduling
- Follow-up skills
- Communication
- Customer service
Timeline
Medical Office Assistant
Bassett Medical Center
09.2022 - Current
Parks and Recreation Worker
City of Oneonta
07.2021 - 09.2022
Schenevus Central School
Natural Resources
ONC Boces
Similar Profiles
Reginal DessourcesReginal Dessources
Registered Nurse at Bassett Medical CenterRegistered Nurse at Bassett Medical Center
Cyrus De Souza, M.D.Cyrus De Souza, M.D.
Attending Physician - Hospitalist at Bassett Medical CenterAttending Physician - Hospitalist at Bassett Medical Center
Marc WaltersMarc Walters
Medical Technologist II at Bassett Medical CenterMedical Technologist II at Bassett Medical Center
Gianna PlacnaicaGianna Placnaica
Registered Nurse, Medical-Surgical Unit at Bassett Medical CenterRegistered Nurse, Medical-Surgical Unit at Bassett Medical Center
Matthew GregoryMatthew Gregory
Church Organist (Part Time) at Schenevus Methodist ChurchChurch Organist (Part Time) at Schenevus Methodist Church