JULIANA DE LA ROSA
Dallas,TX
Summary
Hardworking, highly motivated professional eager to lend combined knowledge and skills to enhance business performance. Operates well in both individual and team capacities, leveraging seasoned work ethic to quickly adapt to different processes and drive company objectives. Resourceful and results-driven with a passion for growth and efficiency to meet company needs and increase service value.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Bus Washer
Avalon Motorcoaches
Irving, TX
07.2025 - Current
- Responded to driver complaints regarding dirtiness or overall condition of buses promptly.
- Conducted pre-wash inspection of the bus interior to identify areas requiring special attention.
- Performed daily cleaning and maintenance of buses in a timely manner, utilizing appropriate materials and tools.
- Followed hazardous material disposal procedures as per company policies.
- Inspected vehicles for damage prior to washing and reported any issues to supervisor.
- Sanitized bathrooms with disinfectants and deodorizers according to established standards.
- Cleaned windows, floors, and drivers area inside the bus using vacuum cleaners and mops.
- Maintained inventories of supplies.
Dispatcher
Diesel Road Services
Dallas, TX
11.2024 - 07.2025
- Excelled in multitasking to manage a high call volume with professionalism and efficiency.
- Proficiently used computer systems for data entry, tracking, and managing of driver information.
- Responded quickly to emergency situations involving drivers or vehicles.
- Efficiently handled all incoming calls from customers inquiring about services or shipment status.
- Monitored routes and locations to verify timely services and accurate information.
- Maintained positive relationships with drivers by providing helpful advice regarding route selection or traffic conditions.
- Employed sound judgment when making decisions related to dispatch operations.
- Processed invoices for payment after verifying accuracy of driver's logs.
CRS Collector
Atlas Credit Co
Dallas, TX
02.2025 - 06.2025
- Communicated professionally and empathetically with debtors to collect outstanding payments.
- Performed skip tracing activities to locate delinquent debtors for collection efforts.
- Managed assigned accounts, prioritizing collection efforts based on urgency and potential.
- Resolved customer concerns regarding accounts and invoices efficiently and respectfully.
- Maintained positive, persuasive demeanor throughout collection calls.
- Assisted in developing new strategies that would improve the overall efficiency of the department's workflow process.
- Maintained detailed notes on all conversations with customers regarding their account status and payment arrangements.
- Maintained a positive collection rate by exceeding assigned monthly targets.
- Avoided harassing or abusive language during communications with debtors.
- Analyzed account histories and identified collection strategies to maximize recovery.
- Successfully recovered past due balances within established timelines while maintaining a high level of customer satisfaction.
- Negotiated repayment plans tailored to individual debtor circumstances.
- Developed strong customer service skills while interacting with customers to negotiate payments.
- Applied negotiation tactics when dealing with difficult customers or those who have financial hardship issues.
Seamstress
E.S Kluft
Dallas, TX
01.2023 - 11.2024
- Proven ability to meet strict deadlines while ensuring high quality standards were met.
- Adapted quickly to new technology used in the industry such as automated cutting machines.
- Adept at making alterations to existing garments while maintaining original styling details.
- Able to work independently or collaboratively within a team environment depending upon project requirements.
- Operated & maintained various equipment, sergers, & other sewing machines.
Seamstress
Serta
Dallas, TX
10.2022 - 01.2023
- In this particular job, my responsibilities were to take out production for the foundation of the mattresses, this is where I familiarized with operating sewing machines.
Customer Service Representative
Krestmark Windows
Dallas, TX
11.2021 - 10.2022
- Handled customer complaints & inquires in a courteous & efficient matter.
- Demonstrated excellent communication skills, both verbal & written, in order to effectively interact with customers.
- Responded to telephone inquiries & complaints following standard operating procedures.
- Greeted customers by name & displayed respectful attitude, helping develop rapport with customer base & build lasting relationships.
- Processed orders, returns, & exchanges in an accurate & efficient manner.
- Assisted customers with product selection by providing detailed information about available products & services.
- Processed orders & detailed transaction information to customers.
- Investigated & researched issues to determine root causes & appropriate resolution methods.
- Remained open to feedback supervisor & peers to build & improve skills set.
- Maintained knowledge of company products to provide helpful suggestions and recommendations to customers.
Dental Receptionist
All Heart Dental
Arlington/Red Oak, TX
05.2021 - 11.2021
- Greeted patients, verified insurance information & scheduled appointments in a timely manner.
- Answered questions from patients about their insurance plans or benefits related to treatment.
- Contacted insurance companies to verify patient eligibility & coverage.
- Operated dental office software & managed patient records with confidentiality.
- Practiced consistently exceptional customer service skills to maximize patient confidentiality.
- Practiced consistently exceptional customer service skills to maximize patient satisfaction.
- Received & processed payments for services rendered, including cash & credit transactions.
- Scheduled appointments, maintained, & updated appointment calendars.
- Verified insurance coverage for treatment procedures, collected co-payments & processed payments accurately.
- Developed friendly relationships with patients through positive interactions to create an inviting atmosphere in the office.
- Assisted with general administrative duties such as filing & scanning documents, entering data into computer systems, faxing forms, & ordering supplies.
- Performed clerical tasks, such as scheduling follow-up visits, preparing charts for new patients, & taking phone messages.
- Collaborated with dental assistants, hygienists, & other dental staff to ensure patient satisfaction.
- Transmitted information or documents to doctor offices, pharmacies & patients through fax machine, email, & telephone.
- Operated office equipment, such as voice mail messaging systems & used word processing, spreadsheet & other software applications to prepare reports, invoices, financial statements, letters case histories, & medical records.
- Answered & managed incoming calls to schedule patient appointments & confirm upcoming appointments.
- Greeted persons entering establishment to determine nature & purpose of visit.
- Followed up with patients after dental procedures, scheduling post-treatment appointments, & addressing any concerns or questions.
Worker
Amazon Fulfillment Center
Dallas, TX
06.2020 - 05.2021
- Managed multiple tasks simultaneously while meeting all deadlines, displaying proficiency in time management techniques.
- Assisted coworkers with various projects, showcasing collaborative attitude & flexibility.
- Followed production checklists to complete orders.
- Utilized approved work processes to foster quality services & meet company goals.
Front Desk Receptionist
Judith's Cleaners
Dallas, TX
06.2017 - 06.2020
- Greeted & welcomed visitors in a professional manner while managing multiple tasks simultaneously.
- Processed payments received from customers via cash or credit card transactions accurately & efficiently.
- Demonstrated excellent customer service skills by responding to inquires & resolving complaints promptly & courteously.
- Created invoices for customers based on their orders placed with the company.
- Heard & resolved complaints from customers & public.
Sales Associate
El Relojito
Dallas, TX
11.2018 - 11.2019
- Greeted Customers warmly & offered assistance.
- Helped customers find & select products.
- Assisted customers with product selection to ensure customer satisfaction.
- Organized merchandise displays to promote higher levels of costumer engagement.
- Established a positive rapport with customers by delivering friendly, personalized service.
- Provided accurate information about products, prices & availability both in person & over the phone.
- Performed cash register operations accurately according to company guidelines.
Education
High School Diploma -
L.G. Pinkston High School
Dallas, TX06-2019
Skills
- Bilingual
- Time Management
- Equipment Monitoring
- Active Listening
- Organizational Skills
- Teamwork & Collaboration
- Multitasking
- Excellent Communication
- Decision-Making
- Reliability
- Attention to detail
- Data entry
- Decision-making
- Customer relations
- Problem-solving
- Prioritizing calls
- Updating logs
Certification
Microsoft Certified
LANGUAGES
English
Bilingual
Timeline
Bus Washer
Avalon Motorcoaches
07.2025 - Current
CRS Collector
Atlas Credit Co
02.2025 - 06.2025
Dispatcher
Diesel Road Services
11.2024 - 07.2025
Seamstress
E.S Kluft
01.2023 - 11.2024
Seamstress
Serta
10.2022 - 01.2023
Customer Service Representative
Krestmark Windows
11.2021 - 10.2022
Dental Receptionist
All Heart Dental
05.2021 - 11.2021
Worker
Amazon Fulfillment Center
06.2020 - 05.2021
Sales Associate
El Relojito
11.2018 - 11.2019
Front Desk Receptionist
Judith's Cleaners
06.2017 - 06.2020
High School Diploma -
L.G. Pinkston High School