- Animal Welfare Advocacy
- Swimming (All American)
- Dance (Ballet)
- Classical Music ( Pianist for 30 years)
Juliana Donald
Los Angeles,CA
Summary
As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Customer Service Representative
ICO & the Bird Fine Jewelry
01.2018 - Current
- Managed approximately 40 incoming calls, emails, and faxes per day from customers.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
Photography Retouching
Freelance
01.2010 - 11.2023
- Attentive to detail and accuracy and committed to excellence
- Edited more than 40 photographs per day.
- Prepare optimal product images for the web, packaging and print catalogs in a professional catalog.
- Meets deadlines in a fast-paced environment with quick turnarounds
- Demonstrated strong organizational and time management skills while managing multiple projects.
Product Photography
Various
01.2010 - Current
- Provide product photography for more than 130 clients and fine jewelry companies from around the world
- Leveraged expertise in professional digital photography and work flows, leading to a turnaround time of 5 days from the shoot to final images
- Developed rapport with clients and open communications which resulted in reducing reshoots by more than 70%
- Processed images in post-production using the Adobe suite which incorporating customer feedback
- Collaborated with both individuals as well as advertising executive to create images for the digital marketplace, leading to increased sales
- Contact: -Juliana 3238660888
Education
Graduate Gemologist -
Gemological Institute of America
Carlsbad, Cal03.2017
Bachelor of Arts - Political Science And Government
The George Washington University
Washington, D.C.06-2000
Skills
- Photo Retouching
- Product Photography
- Acting
- Gemology
Accomplishments
- Graduate Gemologist, 03/2017 - Present
- International Gemstone Buyer, 03/2017 - Present, Sourcing and purchasing gemstones for customers, from various locations around the world.
Certification
- First Aid Certification
- Project Management Professional (PMP)
Seiyu Awards for voice work with Studio Ghibli
The Seiyu Awards is an award ceremony for the recognition of voice acting talent for outstanding performance in anime and other media in Japan.
My work with Studio Ghibl was dubbing films in English.
Interests
Timeline
Customer Service Representative
ICO & the Bird Fine Jewelry
01.2018 - Current
Photography Retouching
Freelance
01.2010 - 11.2023
Product Photography
Various
01.2010 - Current
Graduate Gemologist -
Gemological Institute of America
Bachelor of Arts - Political Science And Government
The George Washington University
Similar Profiles
Ina Charlene ShuttIna Charlene Shutt
Sales, Cashier, Bank Deposits, & FBI Approvals at The Castle Jewelry (Fine Jewelry, Pawn,& Guns)Sales, Cashier, Bank Deposits, & FBI Approvals at The Castle Jewelry (Fine Jewelry, Pawn,& Guns)
Steven JonesSteven Jones
Body Piercer at Zeitgeist Piercing & Fine JewelryBody Piercer at Zeitgeist Piercing & Fine Jewelry
Alyvia DavisAlyvia Davis
Jewelry Sales Associate at Mon Amie Fine JewelryJewelry Sales Associate at Mon Amie Fine Jewelry