Juliana Dwyer
Eagleville,PA
Summary
Focused Receptionist/Cashier with 5 years of hands-on experience answering phone calls, scheduling appointments and directing guests. Personable and organized individual possessing strong administrative skills paired with outstanding record keeping and time management abilities. Committed to providing outstanding administrative support to staff and guests. Adapts quickly to any task or challenge thrown their way.
Overview
4
4
years of professional experience
Work History
Receptionist
Dogtopia of Valley Forge
, PA
04.2023 - Current
- Greeted visitors and provided them with assistance.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Scheduled appointments for clients, customers, and other visitors.
- Maintained a neat reception area by organizing materials and tidying up furniture.
- Assisted in maintaining office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing orders for supplies; verifying receipt of supplies.
- Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
- Processed customer payments using cash registers or point-of-sale terminals according to company policies and procedures.
- Assisted with special projects assigned by management when required.
- Ensured that all necessary forms were completed accurately prior to submitting them for processing.
- Provided excellent customer service at all times while interacting with both internal and external customers.
Cashier
Tom’s Pet Outlet
Eagleville, PA
11.2019 - 04.2023
- Greeted customers and answered any questions they had about the store's products and services.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
- Issued receipts, refunds, credits or change due to customers.
- Stocked shelves with merchandise when needed.
- Answered customer inquiries regarding store policies and procedures.
- Processed returns and exchanges of merchandise in accordance with store policies.
- Balanced daily transactions on a computerized point-of-sale system.
- Conducted price checks for special orders or discounts as requested by customers.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
- Accepted cash and credit card payments, issued receipts and provided change.
- Answered customer questions and provided store information.
- Helped customers find specific products, answered questions and offered product advice.
- Trained new team members in cash register operation, stock procedures and customer services.
Education
Associate of Science - Veterinary Technology
Harcum College
Bryn Mawr, PA05-2025
Skills
- Technical Support
- Scheduling
- Data Entry
- File Management
- Tech-Savvy
- Greeting and Seating Clients
- Verbal and Written Communication
- Time Management
Timeline
Receptionist
Dogtopia of Valley Forge
04.2023 - Current
Cashier
Tom’s Pet Outlet
11.2019 - 04.2023
Associate of Science - Veterinary Technology
Harcum College