Juliana Farina
North Haven,CT
Summary
Proactive and versatile professional with a dedication to quickly adapting to new challenges. Strong problem-solving abilities and a proven track record of fostering strong relationships with clients and team members. Focused on supporting team success and achieving positive results.
Overview
5
5
years of professional experience
Work History
Administrative Assistant- Radiology
Middlesex Hospital Homecare
Middletown, CT
04.2024 - Current
- Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
- Provided administrative support to the executive team, including scheduling meetings and managing calendars.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Managed large amounts of incoming patient calls with professionalism, empathy, and efficiency. Responded to customer inquiries, scheduled appointments, and answered inquiries, resulting in improved patient experience. Updated customer records and documented information accurately in the electronic medical record system.
Office Manager
Jennifer Buccini
North Haven, CT
01.2020 - 03.2024
- Developed and implemented office policies and procedures.
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Provided administrative support to management team including preparing reports and presentations.
- Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
- Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
- Reviewed contracts for accuracy prior to signing off on behalf of the company.
- Provided training to new hires on office policies and procedures.
- Managed office inventory and placed new supply orders.
- Monitored payments due from clients and promptly contacted clients with past due payments.
- Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
- Oversaw receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
- Reviewed files and records to obtain information and respond to requests.
- Handled scheduling and managed timely and effective allocation of resources and calendars.
- Elevated customer satisfaction ratings by promptly resolving client and case issues.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Reviewed completed work to verify consistency, quality, and conformance.
Education
High School Diploma -
North Haven High School
North Haven, CT06-2020
Skills
- Data Management
- Problem Resolution
- Cultural Awareness
- Troubleshooting
- Decision-Making
- Active Listening
- Computer Skills
- Critical Thinking
- Recordkeeping
- Problem-Solving
- Data Entry
- Relationship Building
- Multitasking
- Calm Under Pressure
- Leadership
- Skilled in EPIC
Timeline
Administrative Assistant- Radiology
Middlesex Hospital Homecare
04.2024 - Current
Office Manager
Jennifer Buccini
01.2020 - 03.2024
High School Diploma -
North Haven High School