Juliana Gallego
Kissimmee,FL
Summary
Detail-oriented professional with expertise in customer service and complaint resolution. Demonstrated success in managing high-volume calls while ensuring compliance with regulations. Skilled in enhancing patient experiences through effective communication and problem-solving, contributing to improved service delivery. Proven track record in appointment scheduling and electronic health records management, consistently exceeding performance goals in fast-paced environments.
Overview
3
3
years of professional experience
Work History
Call Center Agent
Osceola Community Health Services-Dental
Kissimmee, Florida
04.2025 - Current
- Facilitated appointment scheduling and confirmations for patients to optimize clinic workflow.
- Maintained accurate patient records in electronic health systems to ensure data integrity.
- Managed incoming calls, addressing patient inquiries with efficiency and professionalism.
- Delivered knowledgeable service for routine questions and resolved service complaints promptly.
- Completed high volume of outbound calls daily, achieving above-average conversion rates.
- Ensured compliance with applicable laws and regulations regarding customer service activities.
Lifestyle Coordinator
Greystar Management
Kissimmee, Florida
04.2024 - 03.2025
- Managed communication between residents and management to enhance service delivery effectiveness.
- Developed promotional materials for community programs and activities to increase participation.
- Collaborated with vendors to deliver high-quality services during events.
- Facilitated wellness workshops to promote lifestyle improvements among residents.
- Created tailored training and exercise programs addressing individual needs and team strategies.
- Coordinated recreational activities, including sports leagues, tournaments, camps, and outings.
Server/Restaurant Busser/Food Runner
Pio Pio Restaurant
Orlando, Florida
07.2022 - 03.2024
- Delivered food orders promptly and courteously in a fast-paced dining environment.
- Provided attentive service to guests, ensuring a positive dining experience.
- Greeted guests and presented menus, enhancing first impressions.
- Responded efficiently to guest inquiries and complaints, maintaining professionalism.
- Cleaned tables and chairs to prepare dining area for subsequent customers.
- Demonstrated enthusiasm and knowledge of restaurant menu and products.
- Stayed informed about daily specials and promotions to assist guests effectively.
Verification Specialist
Clear -MCO
Orlando, Florida
08.2023 - 02.2024
- Reviewed and verified documentation to ensure compliance with accuracy standards.
- Processed incoming applications using Clear's verification systems for efficiency.
- Conducted thorough background checks to confirm applicant eligibility.
- Maintained effective communication with applicants about verification progress.
- Responded to customer inquiries regarding account status and verification promptly.
- Trained new staff on best practices for document verification and processing.
Education
High School Diploma -
Tohopekaliga
Kissimmee, FL05-2020
Skills
- Appointment scheduling and event coordination
- Electronic health records management
- Customer service and inquiries
- Complaint resolution and problem solving
- Regulatory compliance
- Relationship management
- High-volume calling and communication skills
- Service delivery and attention to detail
- Team collaboration and language fluency
Languages
English
Professional
Spanish
Professional
Timeline
Call Center Agent
Osceola Community Health Services-Dental
04.2025 - Current
Lifestyle Coordinator
Greystar Management
04.2024 - 03.2025
Verification Specialist
Clear -MCO
08.2023 - 02.2024
Server/Restaurant Busser/Food Runner
Pio Pio Restaurant
07.2022 - 03.2024
High School Diploma -
Tohopekaliga