Juliana Gomes

Receptionist

PERMANENT MISSION OF ANGOLA TO THE UN

03.2001 - Current

Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
Helped maintain office security by monitoring visitor access and issuing badges as needed.
Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
Assisted in the planning of office events and meetings, ensuring smooth execution and positive outcomes.
Contributed to team success by cross-training in various administrative roles, providing backup support when necessary.
Increased customer retention rates through exceptional communication skills and problem-solving abilities.
Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
Collaborated with management to improve internal processes and procedures for better workflow optimization.
Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
Reduced incoming call response time by implementing an effective call routing system.
Handled sensitive information with discretion while maintaining strict confidentiality standards.
Facilitated clear communication between staff members by distributing memos and announcements in a timely manner.
Managed conference room schedules to ensure efficient use of space for meetings and other events.
Played an instrumental role in maintaining a clean work environment by coordinating office maintenance and cleaning schedules.
Kept reception area clean and neat to give visitors positive first impression.
Maintained confidentiality of information regarding clients and company.
Provided clerical support to company employees by copying, faxing, and filing documents.
Restocked supplies and submitted purchase orders to maintain stock levels.
Assisted with onboarding new clients and securing paperwork completion.