Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Juliana Gonzalez

Duluth,GA

Summary

Dynamic professional with a proven track record in enhancing customer service and team collaboration. Excelled in personnel training and shift planning, significantly improving service efficiency. Skilled in organization and data entry, adept at fostering positive relationships and streamlining administrative processes for efficiency. Demonstrates strong listening skills and a commitment to excellence.

Overview

3
3
years of professional experience

Work History

Server Shift Leader

Taqueria 52
02.2024 - Current
  • Cultivated warm relationships with regular customers.
  • Promoted a positive work environment, fostering teamwork through regular communication and recognition of outstanding performances.
  • Oversaw daily operations of service team, delegated tasks, and trained new staff.
  • Handled table service and other dining room tasks to address shortfalls due to unexpected absences or unusual service volumes.
  • Explained menu items and suggested appropriate options for food allergy concerns.

Administrative Assistant

Yaque Cargo Express LLC
11.2022 - 12.2023
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
  • Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.

Document Translator

FG Immigration Preparer
11.2022 - 12.2023
  • Conducted thorough research on industry-specific terms to provide accurate translations of highly specialized texts.
  • Ensured customer satisfaction by addressing queries related to translated content promptly and professionally.
  • Delivered high-quality translations by proofreading and editing final drafts meticulously.
  • Expedited urgent translation requests, ensuring timely delivery without compromising quality.
  • Assisted legal teams in understanding foreign documents by providing precise translations of complex contracts and agreements.

English Teacher

Dots English Academy
06.2021 - 11.2021
  • Developed innovative lesson plans to engage students in English language learning.
  • Prepared and implemented lesson plans covering required course topics.
  • Assessed student progress and provided feedback to improve performance and establish academic success.

Education

Bachelor of Arts - Modern Languages

Universidad De Margarita
Nueva Esparta - Venezuela
11.2021

Skills

  • Complaint Handling
  • Organization
  • Shift planning
  • Personnel Training
  • Customer Service
  • Listening Skills
  • Scheduling
  • Team Collaboration
  • Administrative Skills
  • Office Organization
  • Data Entry
  • Time Management
  • File Organization

Languages

Spanish
Native or Bilingual
English
Professional Working
Italian
Limited Working
French
Elementary

Timeline

Server Shift Leader

Taqueria 52
02.2024 - Current

Administrative Assistant

Yaque Cargo Express LLC
11.2022 - 12.2023

Document Translator

FG Immigration Preparer
11.2022 - 12.2023

English Teacher

Dots English Academy
06.2021 - 11.2021

Bachelor of Arts - Modern Languages

Universidad De Margarita

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Juliana Gonzalez