Juliana Guzman
Las Vegas
Summary
Dedicated medical assistant with expertise in patient scheduling, medical record management, and HIPAA compliance. Committed to enhancing patient satisfaction through effective communication and problem-solving.
Overview
10
10
years of professional experience
Work History
Customer Service Representative
Sun Country Heating And Cooling
Las Vegas
05.2024 - Current
- Managed incoming calls to prioritize urgent delivery requests.
- Managed a large volume of phone calls while ensuring accuracy in data entry.
- Assisted customers with inquiries about heating and cooling products.
- Coordinated service appointments for residential heating and cooling units.
- Resolved customer complaints through effective communication and problem-solving.
- Educated customers on maintenance procedures for optimal system performance.
- Collaborated with technicians to ensure timely service delivery and satisfaction.
- Developed strong customer relationships to encourage repeat business.
- Coordinated daily schedules for drivers and vehicles efficiently.
Medical Assistant
Centennial Pediatrics
Las Vegas
09.2019 - 05.2024
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Administered injections, medications and treatments as directed by the physician.
- Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
- Assisted physicians with patient examinations and procedures.
- Collected samples from patients for laboratory testing purposes.
- Maintained accurate and confidential medical records.
- Contacted pharmacies to submit and refill patients' prescriptions.
- Organized charts, documents and supplies to maintain team productivity.
- Prepared examination rooms and sterilized medical instruments.
- Educated patients on treatment plans and medication usage.
- Collaborated with healthcare team to ensure quality patient care.
- Scheduled appointments for patients via phone and in person.
Medical Assistant
Centennial OB/GYN
Las Vegas
06.2019 - 08.2019
- Assisted physician with patient examinations and procedures.
- Managed patient scheduling and appointment coordination.
- Maintained accurate and confidential medical records.
- Documented patient medical histories and vital signs
- Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
Dispatcher
Sun Country Heating & Cooling
Las Vegas
03.2016 - 08.2018
- Managed a large volume of phone calls while ensuring accuracy in data entry.
- Assigned drivers to appropriate routes based on customer needs.
- Resolved customer complaints related to service issues or delays.
- Utilized computer systems to locate addresses, calculate estimated arrival times, and provide directions when necessary.
- Performed administrative duties such as filing paperwork, updating databases, and preparing documents for review by management staff.
- Accrued and managed payment transactions
Education
Certificate of Completion - Medical Assisting
College of Southern Nevada
Las Vegas, Nevada, NV08-2019
Certificate of Completion - Certified Nursing Assistant
College of Southern Nevada
Las Vegas, Nevada, NV07-2012
Some College (No Degree) - General Education
University of Nevada, Las Vegas
Las Vegas, Nevada, NVSkills
- Patient scheduling
- Medical record management
- Vital signs monitoring
- HIPAA compliance
- Data entry accuracy
- Clinical applications
Languages
English
Full Professional
Spanish
Professional
Accomplishments
Millenial Scholarship
References
References available upon request.
Timeline
Customer Service Representative
Sun Country Heating And Cooling
05.2024 - Current
Medical Assistant
Centennial Pediatrics
09.2019 - 05.2024
Medical Assistant
Centennial OB/GYN
06.2019 - 08.2019
Dispatcher
Sun Country Heating & Cooling
03.2016 - 08.2018
Certificate of Completion - Medical Assisting
College of Southern Nevada
Certificate of Completion - Certified Nursing Assistant
College of Southern Nevada
Some College (No Degree) - General Education
University of Nevada, Las Vegas