Juliana Hamilton
St. Charles,MO
Summary
Detail-oriented and organized Property Manager effective at managing personnel, property and special projects. Dedicated to interacting with property office and maintenance staff to manage on-site activities. Focused on achieving occupancy goals and working closely with property owners and decision-makers for various needs. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
16
16
years of professional experience
Work History
Office Property Manager
Creve Coeur Workspace
Creve Coeur, MO
03.2021 - Current
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Followed up on delinquent tenants and coordinated collection procedures.
- Maintained original leases and renewal documents in digital and hardcopy format for property management office.
- Maintained operational facilities attractive to potential tenants by organizing regular maintenance, major repairs, and capital improvement projects.
- Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
- Developed and implemented marketing strategies to increase occupancy rates.
- Coordinated with legal counsel to resolve tenant disputes.
- Collected and maintained careful records of rental payments and payment dates.
- Conducted regular inspections of both interior and exterior of properties for damage.
- Kept properties in compliance with local, state and federal regulations.
- Introduced and monitored effective lease renewal programs to maintain high occupancy rates.
- Generated professional networks by engaging in professional, industry and government organizations.
- Planned special events such as lotteries, dedications and project tours.
Office Manager/HR Administrator
Comfort Keepers
Creve Coeur, MO
08.2019 - 02.2021
- Maintained computer and physical filing systems.
- Created, maintained and updated filing systems for paper and electronic documents.
- Updated reports, managed accounts, and generated reports for company database.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Coordinated special projects and managed schedules.
- Coached new hires on company processes while managing employees to achieve maximum production.
- Controlled finances to lower costs and keep business operating within budget.
- Managed compliance to keep organization operating within legal and regulatory guidelines.
- Evaluated employee records and productivity and submitted evaluation reports.
- Delivered performance reviews, recommending additional training or advancements.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
Customer Service Supervisor - Billing
SSM Healthcare
St. Louis, MO
01.2014 - 07.2019
- Developed and maintained strong relationships with customers to maintain loyalty and satisfaction.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Coached team members to deliver hospitable, professional service while adhering to set service models.
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
- Actively supported service associates by quickly responding to questions via phone and email and finding appropriate solutions to customer issues.
- Researched and corrected customer concerns to promote company loyalty.
- Coached employees through day-to-day work and complex problems.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.
- Created, prepared, and delivered reports to various departments.
- Led regular customer service meetings to review progress identify challenges and provide feedback.
- Identified customer service trends to provide recommendations for process and procedural improvements.
- Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
- Delegated tasks to administrative support staff to organize and improve office efficiency.
- Managed supervisor itinerary and appointments and streamlined scheduling procedures.
- Organized meetings for executives and coordinated availability of conference rooms for participants.
- Was soley responsible for fulfilling all subpoena requests.
Business Reports Analyst
Mercy Healthcare
St. Louis, MO
12.2007 - 12.2013
- Produced quality reports formatted in compliance with data quality standards.
- Maintained ongoing schedule and documentation for all reporting procedures.
- Automated multiple reporting tasks through creation of reporting tools.
- Reviewed and analyzed systems functions and reporting processes for accuracy.
- Enhanced data integrity by applying meticulous attention to detail when reviewing and analyzing data maintenance processes.
- Managed guidelines for calculations for metrics and analysis.
- Resolved variances in performance reports through root cause analysis and review of internal performance reports.
- Used EPIC software to generate required reports and optimize query creation.
- Applied advanced Excel functions and filters to support infrastructure.
- Identified inefficiencies and risks by monitoring business unit trends and key performance indicators.
- Generated queries utilizing EPIC software to create required reports.
- Developed processes to automate [Number] of reporting processes, resulting in [Number]% decrease in overtime hours.
- Coordinated monthly meetings to discuss resolutions for exception reporting.
- Defined reporting requirements to support call center strategy and drive improvements.
- Produced detailed and relevant reports for use in making business decisions.
- Reviewed internal systems and organized training plans to address areas in need of improvement.
- Compiled research data and gave professional presentations highlighting finds and recommended optimizations.
- Was soley responsible for processing of subpoena requests.
Education
No Degree - Wedding Coordination/Planning
School of Bridal Consulting
St. Charles, MONo Degree - All Aspects of Travel Industry
St. Louis Travel Academy
St. Louis, MO01.1996
Skills
- Database Management
- Tenant Relations
- Contract Negotiation
- Business Administration
- Staff Management
- Vendor Management
- Property Management
- Valid Missouri Driver's License
- Customer Service-Focused
- Preparing Property Agreements
- Payment Collection
- Lease Renewals
- Administrative Support
- Preventive Maintenance
- Property Tours and Inspections
- Adaptable
- Property Accountability
- Tenant and Eviction Laws
- Exceptional Oral and Written Communication Skills
- Leasing and Sales
- Problem Solving
- Attention to Detail
- Conflict Resolution
- Networking Abilities
- Customer Service
- Decision Making
- Rent Collection
- Lease Administration
- Software Utilization
- Property Management Expertise
- Project Management
- Organizational Skills
- Time Management
- Deposits Management
- Office Staffing
- Data Entry
- Work Planning
- Client Relations
- Vacancy Marketing
- Complaints Investigation
- Mobile Device Operation
- Personnel Management
- Insurance Coordination
- Administrative Leadership
- Disturbance Handling
- Rent Pricing Optimization
- Critical Thinking
- Tracking Operating Expenses
- Security Management and Enhancement
Affiliations
Member of the Creve Coeur Ollivette Chamber of Commerce
Languages
English
Native or Bilingual
Timeline
Office Property Manager
Creve Coeur Workspace
03.2021 - Current
Office Manager/HR Administrator
Comfort Keepers
08.2019 - 02.2021
Customer Service Supervisor - Billing
SSM Healthcare
01.2014 - 07.2019
Business Reports Analyst
Mercy Healthcare
12.2007 - 12.2013
No Degree - Wedding Coordination/Planning
School of Bridal Consulting
No Degree - All Aspects of Travel Industry
St. Louis Travel Academy