Juliana Hamilton
St. Charles,MO
Summary
Detail-oriented and organized Property Manager effective at managing personnel, property and special projects. Dedicated to interacting with property office and maintenance staff to manage on-site activities. Focused on achieving occupancy goals and working closely with property owners and decision-makers for various needs. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
16
16
years of professional experience
Work History
Office Property Manager
Creve Coeur Workspace
03.2021 - Current
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Followed up on delinquent tenants and coordinated collection procedures.
- Maintained original leases and renewal documents in digital and hardcopy format for property management office.
- Maintained operational facilities attractive to potential tenants by organizing regular maintenance, major repairs, and capital improvement projects.
- Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
- Developed and implemented marketing strategies to increase occupancy rates.
- Coordinated with legal counsel to resolve tenant disputes.
- Collected and maintained careful records of rental payments and payment dates.
- Conducted regular inspections of both interior and exterior of properties for damage.
- Kept properties in compliance with local, state and federal regulations.
- Introduced and monitored effective lease renewal programs to maintain high occupancy rates.
- Generated professional networks by engaging in professional, industry and government organizations.
- Planned special events such as lotteries, dedications and project tours.
Office Manager/HR Administrator
Comfort Keepers
08.2019 - 02.2021
- Maintained computer and physical filing systems.
- Created, maintained and updated filing systems for paper and electronic documents.
- Updated reports, managed accounts, and generated reports for company database.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Coordinated special projects and managed schedules.
- Coached new hires on company processes while managing employees to achieve maximum production.
- Controlled finances to lower costs and keep business operating within budget.
- Managed compliance to keep organization operating within legal and regulatory guidelines.
- Evaluated employee records and productivity and submitted evaluation reports.
- Delivered performance reviews, recommending additional training or advancements.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
Customer Service Supervisor - Billing
SSM Healthcare
01.2014 - 07.2019
- Developed and maintained strong relationships with customers to maintain loyalty and satisfaction.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Coached team members to deliver hospitable, professional service while adhering to set service models.
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
- Actively supported service associates by quickly responding to questions via phone and email and finding appropriate solutions to customer issues.
- Researched and corrected customer concerns to promote company loyalty.
- Coached employees through day-to-day work and complex problems.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.
- Created, prepared, and delivered reports to various departments.
- Led regular customer service meetings to review progress identify challenges and provide feedback.
- Identified customer service trends to provide recommendations for process and procedural improvements.
- Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
- Delegated tasks to administrative support staff to organize and improve office efficiency.
- Managed supervisor itinerary and appointments and streamlined scheduling procedures.
- Organized meetings for executives and coordinated availability of conference rooms for participants.
- Was soley responsible for fulfilling all subpoena requests.
Business Reports Analyst
Mercy Healthcare
12.2007 - 12.2013
- Produced quality reports formatted in compliance with data quality standards.
- Maintained ongoing schedule and documentation for all reporting procedures.
- Automated multiple reporting tasks through creation of reporting tools.
- Reviewed and analyzed systems functions and reporting processes for accuracy.
- Enhanced data integrity by applying meticulous attention to detail when reviewing and analyzing data maintenance processes.
- Managed guidelines for calculations for metrics and analysis.
- Resolved variances in performance reports through root cause analysis and review of internal performance reports.
- Used EPIC software to generate required reports and optimize query creation.
- Applied advanced Excel functions and filters to support infrastructure.
- Identified inefficiencies and risks by monitoring business unit trends and key performance indicators.
- Generated queries utilizing EPIC software to create required reports.
- Developed processes to automate [Number] of reporting processes, resulting in [Number]% decrease in overtime hours.
- Coordinated monthly meetings to discuss resolutions for exception reporting.
- Defined reporting requirements to support call center strategy and drive improvements.
- Produced detailed and relevant reports for use in making business decisions.
- Reviewed internal systems and organized training plans to address areas in need of improvement.
- Compiled research data and gave professional presentations highlighting finds and recommended optimizations.
- Was soley responsible for processing of subpoena requests.
Education
No Degree - Wedding Coordination/Planning
School of Bridal Consulting
St. Charles, MONo Degree - All Aspects of Travel Industry
St. Louis Travel Academy
St. Louis, MO01.1996
Skills
- Database Management
- Tenant Relations
- Contract Negotiation
- Business Administration
- Staff Management
- Vendor Management
- Property Management
- Valid Missouri Driver's License
- Customer Service-Focused
- Preparing Property Agreements
- Payment Collection
- Lease Renewals
- Administrative Support
- Preventive Maintenance
- Property Tours and Inspections
- Adaptable
- Property Accountability
- Tenant and Eviction Laws
- Exceptional Oral and Written Communication Skills
- Leasing and Sales
- Problem Solving
- Attention to Detail
- Conflict Resolution
- Networking Abilities
- Customer Service
- Decision Making
- Rent Collection
- Lease Administration
- Software Utilization
- Property Management Expertise
- Project Management
- Organizational Skills
- Time Management
- Deposits Management
- Office Staffing
- Data Entry
- Work Planning
- Client Relations
- Vacancy Marketing
- Complaints Investigation
- Mobile Device Operation
- Personnel Management
- Insurance Coordination
- Administrative Leadership
- Disturbance Handling
- Rent Pricing Optimization
- Critical Thinking
- Tracking Operating Expenses
- Security Management and Enhancement
Affiliations
Member of the Creve Coeur Ollivette Chamber of Commerce
Languages
English
Native or Bilingual
Timeline
Office Property Manager
Creve Coeur Workspace
03.2021 - Current
Office Manager/HR Administrator
Comfort Keepers
08.2019 - 02.2021
Customer Service Supervisor - Billing
SSM Healthcare
01.2014 - 07.2019
Business Reports Analyst
Mercy Healthcare
12.2007 - 12.2013
No Degree - Wedding Coordination/Planning
School of Bridal Consulting
No Degree - All Aspects of Travel Industry
St. Louis Travel Academy
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