Juliana Harper
Summary
Experienced and reliable Team Manager with successful history leading and motivating staff members to exceed goals. Offers excellent communication and organizational skills. Adept at resolving conflicts and addressing emerging issues.
Overview
3
3
years of professional experience
Work History
Team Manager
Home Church
03.2021 - Current
- Led employee relations through effective communication, coaching, training, and development.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Recruited and trained high-performing team members, maintaining optimized customer service.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Developed performance measurement strategies, identifying areas for improvement.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Facilitated meetings to communicate team performance goals and results.
- Cultivated positive, productive team environments, resolving conflicts quickly.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Evaluated employee performance and coached and trained team members, increasing quality of work and employee motivation.
- Implemented training programs to maximise team member development and potential.
- Boosted employee satisfaction through regular performance reviews, constructive feedback, and personal development plans.
- Developed a high-performing team by recruiting top talent, providing ongoing training, and fostering a positive work environment.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Established team priorities, maintained schedules and monitored performance.
Chiropractor Assistant
Notto Chiropractic
04.2023 - 12.2023
- Kept current on industry advancements through ongoing professional development opportunities such as seminars and workshops.
- Ensured a clean and sanitary environment by implementing strict hygiene protocols and maintaining equipment cleanliness.
- Taught patients about medications, procedures, and care plan instructions.
- Oriented and trained new staff on proper procedures and policies.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
- Contributed to marketing efforts by engaging with potential clients at community events and providing informative presentations on the benefits of chiropractic care.
- Monitored patient progress throughout treatments, reporting any concerns or improvements to the supervising chiropractor promptly.
- Collected and documented patient medical information such as blood pressure and weight.
- Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
- Developed strong rapport with patients through empathetic communication, fostering a supportive atmosphere within the clinic.
- Assisted chiropractors with diagnostic tests, contributing to the development of effective treatment strategies.
- Streamlined office operations for improved efficiency by maintaining accurate patient records and scheduling appointments.
- Liaised with patients and addressed inquiries, appointment requests and billing questions.
- Maintained strict confidentiality of sensitive patient information in accordance with HIPAA regulations and clinic policies.
- Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Demonstrated a strong commitment to patient care by consistently providing high-quality chiropractic assistance and going above and beyond job duties.
Front Desk Receptionist
Ye Olde Daisy Shoppe
11.2022 - 04.2023
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Confirmed appointments, communicated with clients, and updated client records.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Entered and updated sensitive customer information during check-ins and room changes.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
- Confirmed important personal and payment information for compliance with security and payment card industry standards.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Sorted, received, and distributed mail correspondence between departments and personnel.
- Collected and distributed messages to team members and managers to support open communication and high customer service.
- Completed all tasks in compliance with company policies and procedures.
- Resolved billing discrepancies promptly with thorough attention to detail, fostering trust between clients and the organization.
- Developed strong working relationships with team members, fostering a positive work environment.
- Balanced employee availability, customer schedules, and maximum load levels when scheduling appointments.
- Resolved customer problems and complaints.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Completed data entry and filing to keep records updated for easy retrieval.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Collaborated with other departments to ensure smooth inter-departmental communication and coordination of guest needs.
Education
Bachelor of Science - Rehabilitation Science
Arkansas Tech University
Russellville, AR05.2020
Skills
- Managing Operations and Efficiency
- Technical Proficiency
- Project Planning
- Schedule Management
- Team Development
- Customer Service
- Meeting facilitation
- Staff Training
- Work Planning and Prioritization
- Staff Management
- Task Delegation
Timeline
Chiropractor Assistant
Notto Chiropractic
04.2023 - 12.2023
Front Desk Receptionist
Ye Olde Daisy Shoppe
11.2022 - 04.2023
Team Manager
Home Church
03.2021 - Current
Bachelor of Science - Rehabilitation Science
Arkansas Tech University
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