Juliana Heras Morales
Naples,FL
Summary
Professional with experience in healthcare support, skilled in managing patient interactions and administrative tasks. Known for strong collaboration with teams, adapting to changing needs, and consistently achieving results. Proficient in scheduling, patient communication, and problem-solving, with focus on delivering quality service and ensuring patient satisfaction. Reliable and flexible, contributing effectively to team goals and patient care excellence.
Dedicated administrative professional well-versed in communication and team building. Knowledgeable in medical terminology and scheduling. Ready to bring 5 years of relevant work experience to your team.
Overview
7
7
years of professional experience
Work History
Patient Service Representative
Northwestern Medicine® Chicago Proton Center
01.2025 - Current
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
- Verified insurance eligibility and coverage for patients.
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Improved patient satisfaction by providing exceptional customer service during check-in and check-out processes.
- Managed patient registration process, confirming data accuracy and completeness.
- Handled customer service inquiries in person, via telephone and through email.
- Facilitated patient registration by accurately entering demographic and insurance information into electronic health record systems.
- Served as a reliable source of information for patients regarding appointment scheduling, insurance coverage inquiries, and general office policies.
- Built and maintained positive working relationships with patients and staff.
Patient Service Representative
Healthcare Network Of SWFL
11.2023 - 12.2025
- Filed and maintained patient records in accordance with HIPAA regulations.
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Maintained a well-organized front desk, contributing to a welcoming environment for patients and visitors.
- Handled customer service inquiries in person, via telephone and through email.
- Facilitated patient registration by accurately entering demographic and insurance information into electronic health record systems.
- Entered patient demographic and insurance data into electronic medical record system.
- Took copayments and compiled daily financial records.
- Actively participated in team meetings focused on improving workflows and enhancing overall practice performance.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Provided compassionate support for patients facing financial challenges, assisting them in navigating available resources and payment options.
- Verified patient insurance eligibility and entered patient information into system.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
- Trained new staff on filing, phone etiquette and other office duties.
- Offered simple, clear explanations to help clients and families understand hospital policies and procedures.
- Engaged with patients to provide critical information.
Housekeeper
Mainsail Apartment Homes
01.2022 - 11.2023
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Maintained a spotless environment for guests through diligent daily housekeeping tasks.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Upheld high standards of sanitation in common areas, contributing to an inviting atmosphere for guests.
Cleaning Staff Member
MC Guire Air Force Base
01.2021 - 12.2021
- Demonstrated versatility in performing various cleaning responsibilities such as sweeping, mopping, dusting, vacuuming, and disinfecting surfaces.
- Exhibited professional conduct at all times while representing the company during on-site cleaning assignments.
- Participated in regular training sessions to stay up-to-date on industry best practices and safety procedures related to cleaning operations.
- Contributed to workplace safety by promptly addressing spills, hazards, and other potential issues.
- Optimized supply inventory management through accurate tracking of items used during each shift, preventing shortages or overstock situations.
- Aided in maintaining a positive work atmosphere by fostering open communication with supervisors regarding suggestions for improvement or concerns about task assignments.
- Streamlined efficiency in cleaning tasks by adhering to schedule and prioritizing high-traffic areas.
- Increased customer satisfaction by maintaining a consistently clean and well-organized environment.
Cashier
Walmart
02.2020 - 01.2021
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Restocked and organized merchandise in front lanes.
- Stocked, tagged and displayed merchandise as required.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
Cashier
Burger King
01.2019 - 01.2020
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Answered questions about store policies and addressed customer concerns.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
Education
High School Diploma -
Gulf Coast High School
Naples, FL05-2021
Skills
- Customer service
- HIPAA compliance
- Insurance verification
- Insurance verifying
- Appointment scheduling
- Patient confidentiality
- Patient intake
- Payment collection
- Patient greeting
- Document filing
- Data entry proficiency
- Reception management
- Conflict resolution
- Directing callers
- Bilingual Proficiency in English and Spanish
- Bookkeeping support
- System updates
- Verbal and written communication
- Phone etiquette
- Data protection
- Workflow optimization
- Front desk supervision
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Patient Service Representative
Northwestern Medicine® Chicago Proton Center
01.2025 - Current
Patient Service Representative
Healthcare Network Of SWFL
11.2023 - 12.2025
Housekeeper
Mainsail Apartment Homes
01.2022 - 11.2023
Cleaning Staff Member
MC Guire Air Force Base
01.2021 - 12.2021
Cashier
Walmart
02.2020 - 01.2021
Cashier
Burger King
01.2019 - 01.2020
High School Diploma -
Gulf Coast High School
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