Summary
Overview
Work History
Education
Skills
Languages
Work Availability
Quote
Timeline
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Juliana Hidalgo

Richmond,VA

Summary

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.

Overview

7
7
years of professional experience

Work History

Customer Service Representative

Amazon
11.2022 - 06.2023
  • Received, investigated, and responded to customer inquiries regarding products, services, and standard issues
  • Maintained high levels of customer satisfaction
  • Documented customer interactions and completed service requests to minimize customer efforts or any additional actions.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Responded to customer requests for products, services, and company information.
  • Answered customer telephone calls promptly to avoid on-hold wait times.

Warehouse Worker

Amazon
06.2021 - 09.2022
  • Scanned and properly distributed items onto moving robotics and stowed away over 100 boxes of items per shift
  • Kept an average run time of about 10 minutes
  • My responsibilities helped aid in my punctuality with their discipline and policies.
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Checked packages and merchandise for damage and notified vendors.
  • Performed general housekeeping and cleaning tasks.
  • Cleaned and maintained warehouse in compliance with OSHA safety standards.

Shift Manager

Taco Bell
02.2019 - 02.2021
  • Efficiently completed over 1,000 orders per shift
  • Maintained cleanliness of the facility
  • Multi-tasked successfully to ensure that all customers had a positive experience
  • Assigned tasks and made sure all team members were contributing to a positive customer experience as a team
  • Made sure all team members were in proper dress code and responded respectfully to customer needs
  • Made sure the safe and all cash registers had all due amounts by the end of my shifts.
  • Trained and mentored new employees to maximize team performance.
  • Kept employees operating productively and working on task to meet business and customer needs.
  • Supervised employees and oversaw quality compliance with company standards for food and services.

Volunteer Educator

The Learning Experience
01.2019 - 06.2019
  • Partnered with other preschool teachers to construct our proprietary curriculum and have the unique opportunity to use our engaging characters to make TLE a fun place for children to learn, play, and grow
  • Implemented quality compliance and health and safety standards throughout the classrooms and programs
  • Worked with lead teachers to collaborate with your peers to create a great working environment and a welcoming and engaging space for children.
  • Built relationships and communicated with parents to provide best learning environment for children.
  • Monitored student progress and adjusted instruction to meet individual needs.
  • Utilized innovative teaching strategies to effectively engage students in learning.
  • Collaborated with adults and children to provide safe and educational experience.

Babysitter/Nanny

Private Residence
11.2017 - 12.2018
  • Provided supportive infant care that aimed to support strengthening his motor skills, feeding schedules according to his gestational age, and nurtured his developmental skills
  • Monitored and maintained child safety
  • Communicated efficiently with the child's parent to maintain trust and ensure adequate care was provided to the child
  • Provided both in-home and out-home nanny/babysitting services.
  • Communicated positively with children and guardians.
  • Played games, worked on puzzles, and read books to young children.
  • Prepared healthy, age-appropriate snacks and meals.
  • Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
  • Assisted with meal preparation, light housekeeping and laundry to support family with additional chores.
  • Communicated with parents regarding children's progress and development, raising any issues.

Kitchen Aid/Health Aid

Northside Senior Center
06.2016 - 09.2017
  • Consistently informed on the requirements to exhibit proper care and the possible risks of mishandling any patients
  • Provided supportive senior care that aimed to provide comfort, feeding schedules according to their diet, and nurtured their needs
  • Maintained the cleanliness of their lunchroom and senior safety/activities
  • Communicated efficiently with their families to maintain trust and ensure adequate care was provided to their loved ones.
  • Cleaned and organized kitchen stations to promote team efficiency.
  • Operated standard kitchen equipment with focus on safety and sanitation.
  • Helped chefs prepare and present food to event guests with strong attention to detail and presentation expertise.
  • Prepared dishes for catering events or during high-volume shifts.
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
  • Managed time to juggle multiple tasks simultaneously with ease.

Education

No Degree - Cosmetology Education

Empire Beauty School
Midlothian, VA
05.2024

High School Diploma -

East Williamsburg Scholars Academy, New York
06.2018

Skills

  • Translation
  • Computer Literacy
  • Typing
  • Data Analysis
  • Communication
  • Observant
  • Analysis Skills
  • Marketing
  • Customer Experience Management
  • Analytics
  • Critical Thinking
  • Accuracy
  • Attention to Detail
  • Knowledge and Ability to Assist
  • Documentation Review
  • Articulate
  • Complaint Resolution
  • Data Collection
  • Data Entry
  • Account Updating
  • Problem-Solving Ability

Languages

ENGLISH (FLUENT)
SPANISH (FLUENT)

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

The opposite of a true statement is a false statement, but the opposite of a profound truth may well be another profound truth.
Niels Bohr

Timeline

Customer Service Representative

Amazon
11.2022 - 06.2023

Warehouse Worker

Amazon
06.2021 - 09.2022

Shift Manager

Taco Bell
02.2019 - 02.2021

Volunteer Educator

The Learning Experience
01.2019 - 06.2019

Babysitter/Nanny

Private Residence
11.2017 - 12.2018

Kitchen Aid/Health Aid

Northside Senior Center
06.2016 - 09.2017

No Degree - Cosmetology Education

Empire Beauty School

High School Diploma -

East Williamsburg Scholars Academy, New York

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