Open To Work
Juliana Jevnikar
Customer Service Agent, sole proprietor or W2
Park Falls,WI
Summary
Seeking professional role in Customer Service work from home & which relocates with me.
Troubleshooting-Diagnosis End User technical issues.
Calm & Supportive instruction based on Customer's knowledge level
Adaptive communication & patience
Empathy as a characteristic, not a role
Calm crisis handling
Workflow clarity; teaching Customers
Coaching
One call resolution
Clear documentation and verification of symptom or issue
*Customer focused service
Overview
12
12
years of professional experience
1
1
Language
Work History
Podcasting
Agents Only
12.2025 - 12.2026
- Produced podcasts to support AI training initiatives, showcasing strong content creation and project coordination abilities.
- Coached and assisted colleagues in podcast production techniques, enhancing team capabilities and knowledge sharing.
Remote Customer Service Representative
A.W. Companies
08.2022 - 10.2026
- Supported Meijer customers with account creation, password resets, delivery orders, refunds, and technical issues.
- Provided high-quality phone support and received positive customer feedback.
- Navigated multiple platforms to resolve issues efficiently.
AI Trainer
Micro1
06.2026 - 07.2026
- Composed and reviewed AI writing prompts to ensure clarity and effectiveness.
- Conducted quality checks on prompts to maintain high standards of content accuracy and relevance.
Remote Customer Service Representative (Tier 1 & Tier 2)
Agents Only
01.2025 - 10.2025
- Supported TurboTax customers with account access, information lookup, and tax-form guidance.
- Delivered clear, step-by-step instructions to help customers complete tasks independently.
- Updated system information and maintained accurate documentation across multiple platforms.
- Provided documentation & resources to Customers per request, for their own records.
- Tier 2 responsibilities: Coached Tier 1 representatives on technical issues and correct routing.
- Provided guidance, documentation clarity, and support for escalated cases.
- Ensured consistent, accurate resolution of customer issues.
Remote Customer Service Representative (Tier 1)
Omni Interactions
01.2024 - 04.2024
- Assisted TurboTax customers with account questions, research, and form completion.
- Escalated complex issues to Tier 2 when needed.
- Updated system information to prepare customer accounts for software use.
- Documented interactions accurately and communicated with customers via phone and email.
Remote Customer Service Representative
American Girl
10.2021 - 12.2022
- Assisted customers with online account registration, orders, returns, and product inquiries.
- Delivered friendly, effective holiday-season support and received customer compliments.
- Coordinated with supervisors for escalated issues.
Package Sorter
FedEx Ground
11.2021 - 03.2022
- Sorted packages, organized freight, and loaded trucks in a fast-paced environment.
- Maintained accuracy and safety standards.
Lead Cashier
Dollar General
01.2021 - 12.2021
- Operated POS system, assisted customers, and supported stocking and store operations.
- Managed transactions and maintained a clean, organized workspace.
Cashier
At Home
01.2020 - 12.2020
- Processed customer purchases, provided customer service, and assisted with restocking.
- Maintained accuracy in transactions and supported store operations.
Caregiver
Support for You
12.2018 - 01.2020
- Assisted adults with daily living skills, medication reminders, and personal care.
- Documented care activities according to certification and HIPAA requirements.
Cleaner
YMCA
05.2019 - 09.2019
- Performed cleaning duties and supported training of new staff.
- Maintained high standards of cleanliness and reliability.
Direct Support Professional
Stewart Lodge
05.2018 - 08.2018
- Assisted adults with daily living skills, personal care, assistance with eating or feeding, teaching, teaching communication, activities, mobility & safe mobility standards.
- Successful accomplishment of client goals.
Home Health Aide
Better at Home, LLC
11.2016 - 02.2017
- My role as a Home Health Aide at Better at Home, allowed me to work persons with a variety of different needs.
- There were some roles that were a better match than others.
- With one of my Clients, I served as, Interpreter / Voice Advocate as further described: Communication Partner.
- Responsibilities: Spoke on behalf of my Client faithfully relaying their intended words and relaying their messages to others.
- Ensured accuracy, respect, and cadence in representation.
Cashier & Merchandising Associate
Savers
12.2014 - 05.2016
- Balanced cash drawer, provided customer service, and maintained accurate transactions.
- Transitioned into merchandising; organized store sections, increased sales, and improved customer experience.
Education
Bachelor of Science in Nursing - Nursing
Kent State University
01.2008
Bachelor of Science in Nursing - Nursing
Pace University
01.2003
Bachelor of Arts in Psychology - Psychology
Kent State University
Skills
- Typing
- 10-key by touch
- Medical Terminology
- Reconciliation
- Balancing
- Troubleshooting
- Instructional communication
- Multi-system coordination
- Workflow clarity
- Calm crisis handling
- Remote support proficiency
- User focused problem framing
- Adaptive communication
Skills
Typing approximately 55 WPM, 10-key by touch, Medical Terminology, Reconciliation and balancing, Honors Colloquium, Medical Terminology, Medical Ethics, Biopsychology, Structure and Function, Troubleshooting, Instructional communication, Multi-system coordination, Workflow clarity, Calm crisis handling, Remote support proficiency, User focused problem framing, Adaptive communication
Honors And Certifications
- Dean's List, 2
- Honors College
Additional Information - Retirement
Caregiving, 2019-01-01
Personal Information
Availability: Seeking professional role in Customer Service work from home & which relocates with me.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Languages
English
Professional Working
Timeline
AI Trainer
Micro1
06.2026 - 07.2026
Podcasting
Agents Only
12.2025 - 12.2026
Remote Customer Service Representative (Tier 1 & Tier 2)
Agents Only
01.2025 - 10.2025
Remote Customer Service Representative (Tier 1)
Omni Interactions
01.2024 - 04.2024
Remote Customer Service Representative
A.W. Companies
08.2022 - 10.2026
Package Sorter
FedEx Ground
11.2021 - 03.2022
Remote Customer Service Representative
American Girl
10.2021 - 12.2022
Lead Cashier
Dollar General
01.2021 - 12.2021
Cashier
At Home
01.2020 - 12.2020
Cleaner
YMCA
05.2019 - 09.2019
Caregiver
Support for You
12.2018 - 01.2020
Direct Support Professional
Stewart Lodge
05.2018 - 08.2018
Home Health Aide
Better at Home, LLC
11.2016 - 02.2017
Cashier & Merchandising Associate
Savers
12.2014 - 05.2016
Bachelor of Science in Nursing - Nursing
Kent State University
Bachelor of Science in Nursing - Nursing
Pace University
Bachelor of Arts in Psychology - Psychology
Kent State University