Juliana Johnson

Provide one-on-one consultation, information and referral, classroom training, workshops and seminars in support of the Transition Assistance Program.

• Conduct training classes for Sailors and family members
• Provide specific information on resources available
• Work individually with clients where appropriate

Core job responsibilities: Installation Voting Officer; transition assistance program; deployment assistance; information and referral services; personal financial readiness; employments assistance; and Air Force Aid Society assistance.

• Liaised with clients, management, and team to better understand customer needs and recommend appropriate solutions.
• Interpreted clients' needs and introduced services to fit specific requirements.
• Identified gaps in existing compliance processes and recommended updates.
• Developed and implemented corrective action plans for non-compliance issues.
• Maintained up-to-date knowledge of applicable laws and regulations.

Provided case management to military families and veterans requesting critical financial assistance. Liaised with clients to identify eligibility and needs, while attempting to educate and motivate clients towards financial security. Served as first line supervisor and new employee trainer.

• Managed case load of 30+ clients while maintained high level of client confidentiality, following strict guidelines, and recommendations.
• Determined eligibility and suitability for programs by performing client intake interviews.
• Assessed needs of each client and recommended appropriate services and resources.
• Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
• Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
• Maintained compliance with company policies, objectives, and communication goals.
• Evaluated employee performance, coached, and trained to improve weak areas.

Provided treatment for opioid-addicted patients through the utilization of counseling and medicinal maintenance. Coordinated with during screening, assessment, treatment planning, and case management.

• Managed case load of 50+ patients, ensuring all regulatory and clinic requirements, while meeting patients needs.
• Developed individual treatment goals based on history and diagnosis.
• Developed goal-oriented psychoeducational and activity therapy groups to improve clients' level of functioning.
• Provided comprehensive case management services, created treatment plans, and connected clients and families to appropriate resources.