Juliana Korsah
Rockville
Summary
Executive Assistant with over 9 years of experience in administrative roles, adept at enhancing communication flow and managing complex schedules. Proficient in utilizing Human Resources Information Systems, SharePoint, and Microsoft Office Suite to streamline operations and improve organizational efficiency. Demonstrates strong problem-solving skills and a collaborative approach, supporting directors and leadership teams in achieving strategic goals.
Overview
10
10
years of professional experience
Work History
Executive Operational Specialist
Ripple Effect
09.2025 - Current
- Schedule and travel management: Manage executive calendars, book complex travel arrangements, and prepare itineraries.
- Meeting support: Prepare meeting agendas and materials, take minutes, and track action items for follow-up.
- Research and reporting: Conduct research and gather information for executives, preparing summaries and reports as needed.
- Confidentiality: Use discretion and judgment to handle sensitive information and facilitate executive activities.
- Process documentation: Support the documentation of administrative tasks and organize Standard Operating Procedures (SOPs).
- Corporate events: Lead the planning and support for corporate events.
- HR assistance: Assist with HR corporate tasks, such as onboarding and offboarding.
- Cross-functional support: Coordinate with other staff and departments to ensure operational goals are met and assist colleagues to resolve issues.
Administrative Assistant to Director of Finance
Atlanta Public Schools
07.2018
- Supports all staff in the finance division.
- Responsible for developing Standard Operating Procedure (SOP) which is a set of step-by-step instructions that compels to help workers carry out complex routine operations.
- Obtains, compiles, organizes, and prepares information and data.
- Provide assistance, advice, and guidance on managing funds to departments and schools.
- Fostered a collaborative environment by leading staff training sessions, resulting in improved understanding of policies and smoother operations.
- Reviewed departmental strategies, providing actionable feedback that led to noticeable improvements in financial management practices.
- Compiled and organized critical financial data, ensuring accuracy and compliance with corporate guidelines for effective decision-making.
Executive Assistant to the Human Resources Director
DeKalb County Government
07.2020 - 09.2025
- Served as a proactive thought-partner to the Director and Chief of Staff, ensuring high-level responsiveness and support across all internal and external requests.
- Gathered, reviewed, and organized materials for major meetings and events, ensuring the CEO’s thorough preparation in collaboration with leadership.
- Acted as the strategic manager of the Executive Office, serving as a gatekeeper and ambassador for the Director's time.
- Drafted, edited, and proofed critical documents, including emails, letters, presentations, and meeting agendas, in coordination with the Chief of Staff and relevant departments.
- Provided logistical and administrative support for CEO-driven meetings, such as the Executive Leadership Meeting and Department Head Meeting.
- Coordinated and managed all travel arrangements for the Director and Chief of Staff, including flights, hotels, and commuting logistics.
- Oversaw the master calendar for the organization, managing key internal and external engagements across departments.
- Partnered with the Chief of Staff to enhance Board of Trustees support, refining processes and maintaining high standards for Board-related engagements and communications.
- Developed strong relationships with internal and external stakeholders, including department heads and community leaders.
Project & Marketing Manager
The System Co. Management Services
03.2021 - 12.2024
- Managed event logistics, ensuring seamless operations and successful outcomes.
- Collected consumer feedback to refine promotional strategies, driving measurable improvements.
- Coordinated with vendors and sponsors, ensuring effective event execution.
- Analyzed consumer feedback to refine marketing strategies and improve future promotional efforts.
- Introduced new social media tactics to boost real-time event participation and community interaction.
- Led project teams to deliver marketing campaigns on time, resulting in increased brand visibility and significant engagement growth.
- Analyzed market data to refine project strategies, achieving measurable improvements in targeting and outreach effectiveness.
- Fostered cross-functional collaboration among teams, enhancing communication and ensuring alignment on project goals and timelines.
Chief of Staff
Non-Profit Jesus Mission Ministry
03.2016 - 12.2022
- Church office receptionist directing phone calls, appointments, and guests throughout the church.
- Attended Church Council/Church Business Administrative Council meetings.
- Coordinated the Church Events Calendar and kept records of the administrative forms related to all events.
- Maintained confidential files of the ministerial staff.
- Prepared, edits and produced all church publications including church newsletter, worship bulletins and denominational statistics.
- Answered and screens all ministers' phone calls.
- Coordinated and helped administer ministerial staff appointment calendars in conjunction with daily church office activities.
Education
Bachelor of Science - Public Policy, Political Science
Georgia State University
AtlantaSkills
- Human resources information systems
- Process optimization
- Executive support
- Operations management
- Interpersonal skills
Timeline
Executive Operational Specialist
Ripple Effect
09.2025 - Current
Project & Marketing Manager
The System Co. Management Services
03.2021 - 12.2024
Executive Assistant to the Human Resources Director
DeKalb County Government
07.2020 - 09.2025
Administrative Assistant to Director of Finance
Atlanta Public Schools
07.2018
Chief of Staff
Non-Profit Jesus Mission Ministry
03.2016 - 12.2022
Bachelor of Science - Public Policy, Political Science
Georgia State University