Summary
Overview
Work History
Education
Skills
Websites
Certification
Languages
Languages
Timeline
Hi, I’m

Juliana Larkin

Customer Service
Kennesaw,GA
Juliana Larkin

Summary

Well-qualified Beauty Advisor with comprehensive understanding of customer needs and sales strategies for client base growth and retention. Innovative designer with talent for creating unique looks that inspire customer confidence.

Overview

16
years of professional experience
1
Certification

Work History

Ulta Beauty Inc.
Kennesaw, GA

Prestige Beauty Advisor
10.2022 - 02.2023

Job overview

  • Maintained counter and display areas for cleanliness and organization.
  • Met sales goals, supporting organizational health through consistent and reliable service.
  • Promoted additional products and services to increase sales numbers and revenue with diverse selection.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Recommended specific hair and beauty products to meet individual customer needs.
  • Arranged merchandise to present visually appealing displays and attract clientele.
  • Helped clients achieve desired looks for daily wear and special events by designing makeup strategies for each scenario.
  • Applied makeup and skincare products to customers following guidelines to enable testing of brand.
  • Followed up with customers to increase satisfaction with purchases and services.
  • Completed timely and accurate resets based on seasonal demands and special promotional requirements.
  • Opened new product boxes and stocked items in displays.
  • Helped customers feel relaxed and comfortable through conversation and personal relatability.
  • Taught customers how to apply makeup and recommended optimal products.

EJN Service Inc
Boca Raton

Office Administrative Assistant
09.2016 - 09.2019

Job overview

  • Monitored office supplies to order and replenish stock when necessary
  • Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills
  • Performed accounting activities by preparing expense reports, purchase orders and invoices
  • Answered multiple console telephone system to direct calls to appropriate personnel
  • Oversaw appointment scheduling and itinerary coordination for both clients and personnel
  • Responded to inquiries from callers seeking information
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance
  • Offered technical support and troubleshot issues to enhance office productivity
  • Prepared mail and packages for shipment, pickup and courier services to expedite delivery
  • Set up conference rooms, technology and materials to facilitate meetings
  • Kept reception area clean and neat to give visitors positive first impression.

Eder Beauty
Pompano Beach

Customer Service
07.2018 - 01.2019

Job overview

  • Supported company leaders by managing budgets, scheduling appointments and organizing itinerary
  • Volunteered to help with special projects of varying degrees of complexity
  • Identified and recommended changes to existing processes to improve accuracy, efficiency and quality service
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff
  • Established administrative work procedures to track staff's daily tasks.

Brilholar- Brazil
Manaus

Administration Assistant
02.2007 - 07.2015

Job overview

  • Consulted with leadership to identify processes requiring improvement to support growth and success
  • Managed accounts payable and receivable to gain better sense of overall financial stability and liquidity
  • Recorded and tracked operational expenses to identify and eliminate wasteful spending
  • Booked airfare, hotel and ground transportation to coordinate office travel
  • Offered technical support and troubleshot issues to enhance office productivity
  • Restocked supplies and submitted purchase orders to maintain stock levels
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors
  • Scheduled office meetings and client appointments for staff teams
  • Received and sorted incoming mail and packages to record, dispatch or distribute to correct recipient
  • Scheduled office equipment repair and maintenance to extend equipment lifespan and prevent unplanned downtime
  • Interacted with vendors to purchase and set up equipment and services.

Education

Embelleze Beauty School

Cosmetology
10.2010

Seduc

High School
01.2006

Skills

  • Office administration
  • Customer and client relations
  • Relationship building
  • Multi-line phone proficiency
  • Performance improvement
  • Administrative support
  • Social media marketing
  • Excellent Communication
  • Multitasking Abilities
  • Application Techniques
  • Customer Consultations
  • Selling Skills
  • Makeup Application
  • Time Management
  • Product Organization
  • Brand Promotion
  • Beauty Routine Advice
  • Effective Customer Communication
  • Multitasking and Organization
  • Merchandise Restocking
  • Operate Cash Register

Certification

  • Accounting assistant, 10/2008
  • Administrative assistant, 09/2008
  • BTC University - Keratin smooth Treatment, 06/2020
  • BTC University - Diffusion glow Technique - JOICO, 06/2020
  • BTC Hair extensions - HOTHEADS, 06/2020
  • Balayage technic -BLOMDME by Schwarzkopf, 07/2020

Languages

  • Portuguese, Excellent
  • Spanish, Good

Languages

Portuguese
Native or Bilingual
Spanish
Professional Working

Timeline

Prestige Beauty Advisor

Ulta Beauty Inc.
10.2022 - 02.2023

Customer Service

Eder Beauty
07.2018 - 01.2019

Office Administrative Assistant

EJN Service Inc
09.2016 - 09.2019

Administration Assistant

Brilholar- Brazil
02.2007 - 07.2015

Embelleze Beauty School

Cosmetology

Seduc

High School

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