Juliana Lehner
Columbus,OH
Summary
Experienced entertainment liaison with over 6 years of experience in the nightclub bar and entertainment industry. Excellent reputation for handling VIP clientele, resolving problems, good rapport with coworkers as a solid team player, and maintaining high-quality customer satisfaction plus networking. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Loyal to the brand and company while taking on marketing, promotional, and social media networking. Motivated to learn, grow, and excel in any field.
Overview
10
10
years of professional experience
Work History
Nightclub Bar and Entertainment
Cheetahs Premier
Wilmington, NC
03.2019 - 07.2022
- Implemented new concepts to maximize profitability.
- Enhanced customer service based on feedback from guests.
- Prepared for special groups and VIP customers by implementing personalized plans with staff.
- Increased staff performance and engagement via motivational leadership.
- Captured audience by channeling and exhibiting emotions, resulting in audience laughter and excitement.
- Built personal social media following of over 10,000 fans to expand visibility and network.
- Focused on keeping customers engaged, happy and comfortable during VIP events.
- Kept optimal physical conditioning to handle long hours of training, performing, walking, standing, and lifting.
- Delivered information to guests on available services and general facility layout and accommodations.
- Leveraged skills in gesturing, body movement and special voices to draw in clients and build emotional engagement.
- Coordinated with social media, public relations and other teams to execute product introductions.
- Worked flexible hours; night, weekend, and holiday shifts.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Toured independently and featured at many of our other locations across several states.
Nightclub Bar and Entertainment
Tobies/La Mirage/Platinums
Jacksonville, NC
02.2017 - 05.2019
- Increased staff performance and engagement via motivational leadership.
- Implemented new concepts to maximize profitability.
- Enhanced customer service based on feedback from guests.
- Helped staff customize plans for specific groups based on age or ability level.
- Boosted loyalty and retained customers by resolving diverse concerns with service or operations.
- Prepared for special groups and VIP customers by implementing personalized plans with staff.
- Toured independently between night clubs to help short staff and max profits.
- Communicated with guests clearly and with good humor to encourage laughter and excitement.
Veterinary Assistant
Great Falls Animal Hospital
Great Falls, VA
07.2015 - 02.2017
- Cleaned and disinfected exam areas, surgical equipment and kennels to prevent diseases and control odors.
- Positioned animals for diagnostic imaging such as x-rays and scans.
- Administered medications to animals in treatment and documented changes in condition.
- Recorded symptoms and documented medical observations to inform treatment decisions.
- Assisted senior staff with blood analyses and physical assessments.
- Processed new patients and updated client records with key information using standardized registration systems and encrypted databases.
- Collected patient biopsies and blood samples for laboratory analysis.
- Triaged incoming patients to determine treatment needs and urgency of care.
- Cleaned, sterilized and maintained kennels, operating rooms and surgical equipment.
- Collected and prepared specimens and samples for outside laboratory analysis.
- Greeted guests in with friendliness and professionalism.
- Worked closely with manager to provide effective assistance for specific aspects of business operation.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Transferred and directed phone calls, guests and mail to correct staff members.
- Communicated proactively with supervisors, immediately explained issues and teamed on appropriate solutions.
Marine Corps Community Service Recreational Assist
Marine Barracks 8th And I
Washington, DC
10.2013 - 07.2015
- Maintained clean, neat and operational facilities to serve program needs.
- Exhibited excellent communications and customer service relations skills.
- Developed strong interpersonal communication skills to promote relationship building with internal and external customers.
- Planned and delivered numerous activities and special events for programs and services.
- Set up event facilities and equipment, cleaned areas and organized supplies.
- Performed post-event tasks such as breaking down areas, removing trash and cleaning facilities.
- Provided general cleaning of venue spaces before, during and after events.
- Processed payments, checked tickets and directed guests to locations.
- Confirmed proper balance of cash boxes following sales, maintaining top accuracy.
- Utilized great communication and interpersonal skills when interacting with parties to promote smooth and efficient operations.
- Performed light custodial duties to provide clean and inviting facilities.
- Responded to public inquiries to provide information about programs and facilities.
- Inspected and cleaned gym equipment and supplies to maintain operational standards.
- Discussed safety, maintenance, and resupply concerns with supervisor for annual spending.
- Carried out day-day-day duties accurately and efficiently.
- Worked flexible hours; night, weekend, and holiday shifts.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working government environment.
- Interacted with customers by phone, email or in-person to provide information.
- Maintained staff directory and company policy handbook for human resources department.
- Managed multiple projects simultaneously using organizational and analytical skills.
Office Administrative Assistant
Championship Martial Arts Academy
Plainsboro, NJ
07.2013 - 10.2013
- Provided clerical support to company employees by copying, faxing and filing documents.
- Delivered top-notch administrative support to office staff, promoting excellence in office operations.
- Responded to inquiries from callers seeking information.
- Created and updated physical records and digital files to maintain current, accurate and compliant documentation.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Transferred and directed phone calls, guests and mail to correct staff members.
- Maintained office supplies inventory by checking stock and ordering new supplies.
- Kept reception area clean and neat to give visitors positive first impression.
- Sorted, opened and routed incoming correspondence and deliveries to help senior leaders respond quickly to business and customer requirements.
- Screened and transferred incoming calls, took down messages and transmitted information and documents to internal personnel.
- Assisted with sparring and contact exercises for children.
- Imparted key etiquette points, discipline and respect.
- Helped students prevent injuries and rendered calm and professional aid in case of accidents.
- Organized activities to promote learning and increase student enjoyment.
- Worked closely with students and parents to increase positive feedback from parents and boost overall student success.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
- Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
Restaurant Waitress
Padrinos Bistro And Italian Steakhouse
Hamilton Square, NJ
01.2013 - 07.2013
- Maintained detailed knowledge of specials and currently available items to provide guests with informative menu descriptions.
- Participated in dining room sidework such as refilling condiment bottles, preparing menus and arranging silverware packages.
- Performed dining room sanitation tasks such as spill cleanup, table sterilization and removal of apparent waste or refuse.
- Sustained calm and congenial manners during communications with angry guests, directing disgruntled clients to appropriate managers.
- Completed credit payments via card processing systems.
- Operated POS systems to cash out customer checks and complete order transactions.
- Cultivated warm relationships with regular customers.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Supervised restocking of salad bar and freezer for lunch and dinner service.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Inspected dishes and utensils for cleanliness.
- Asked customers for feedback, solved problems, provided additional items and checked throughout meal.
Counselor/Hebrew School Teacher
Congregation Beth Chaim/URJ Camp Harlam
Princeton Junction, NJ
09.2011 - 06.2012
- Worked with children of varying age, interest, skill and developmental levels.
- Led groups of children safely through variety of camp activities.
- Collaborated with other camp counselors to design fun and enriching learning activities for campers.
- Communicated with parents about campers' activities and reported concerns and suggestions to supervisor.
- Developed age-appropriate arts and crafts activities to encourage campers' artistic skills development and creative expression.
- Implemented recreational activities to promote campers' physical health and encourage teamwork skills development.
- Kept accurate records on participants' activity attendance, disciplinary actions and medication usage to improve camper documentation.
- Supervised groups of children in log cabins for sleepaway camp.
- Coordinated, implemented and evaluated leadership program and related activities to promote beneficial camper outcomes.
- Taught campers outdoor-focused skills such as kayaking, swimming, hiking, and more to increase campers' self-reliance and confidence.
- Kept track of allergies and dietary restrictions, verifying correct meals and snacks were given to campers.
- Kept athletic and games equipment and facilities organized and maintained.
- Transported and escorted program participants to and from activities.
- Maintained positive and professional classroom environment throughout school year.
- Created and presented clever lessons to engage students and focus on core subjects necessary for personal and academic growth.
- Boosted cultural awareness by incorporating children's literature from our culture.
Education
Associate of Arts - Humanities/Psychology
Mercer County Community College
Trenton, NJ05.2023
Skills
- Guest Relations
- Critical Thinking
- Customer Experience
- Exemplary Communication Skills
- Legal Requirements
- Concern for Others
- Social Perceptiveness
- Adaptability and Flexibility
- Social Media and Promotions
- Effective Communication
- Strength Conditioning
- Special Events
Timeline
Nightclub Bar and Entertainment
Cheetahs Premier
03.2019 - 07.2022
Nightclub Bar and Entertainment
Tobies/La Mirage/Platinums
02.2017 - 05.2019
Veterinary Assistant
Great Falls Animal Hospital
07.2015 - 02.2017
Marine Corps Community Service Recreational Assist
Marine Barracks 8th And I
10.2013 - 07.2015
Office Administrative Assistant
Championship Martial Arts Academy
07.2013 - 10.2013
Restaurant Waitress
Padrinos Bistro And Italian Steakhouse
01.2013 - 07.2013
Counselor/Hebrew School Teacher
Congregation Beth Chaim/URJ Camp Harlam
09.2011 - 06.2012
Associate of Arts - Humanities/Psychology
Mercer County Community College
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