Summary
Overview
Work History
Education
Skills
Timeline
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Juliana Long

Gladewater

Summary

Highly communicative and customer-centric professional with a passion for building strong relationships and delivering exceptional service. Skilled in active listening, conflict resolution, and providing clear, concise information to ensure customer satisfaction and loyalty. Recognized for effectively addressing customer needs and exceeding expectations through a proactive and solution-oriented approach. Committed to fostering positive interactions and creating a superior customer experience to drive business growth.

Overview

8
8
years of professional experience

Work History

Mobile Expert

T-Mobile
07.2023 - Current
  • Addressed customer issues efficiently, maintaining a positive experience for all.
  • Fostered teamwork, boosting store productivity.
  • Supported customers in configuring devices and addressing software problems.
  • Enhanced team dynamics by engaging in meetings, sharing innovative ideas, and assisting coworkers.
  • Enhanced customer retention through expert guidance on mobile plans and devices.
  • Enhanced sales metrics using customized suggestions for individual customer needs.
  • Led product training sessions for new team members, fostering a supportive learning environment and increasing staff expertise.
  • Boosted sales conversion rates through extensive product knowledge.
  • Consistently exceeded sales targets by establishing strong customer relationships.
  • Efficiently managed inventory, maintaining optimal stock levels for peak business periods.
  • Worked with management to develop strategies targeting revenue growth and customer satisfaction scores.
  • Established customer loyalty through outstanding service.
  • Worked with colleagues to meet monthly sales goals.
  • Utilized store system to identify stock and process custom orders.
  • Organized stock to enhance product visibility.

BDC Agent

Peltier Kia
11.2022 - 02.2023
  • Followed up on customer visits to ensure customer satisfaction
  • Answered the main phone line while the receptionist was on lunch and breaks
  • Scheduled appointments for new customers and help the sales manager bring in new clients
  • Responsible for booked service appointments for customers, placed between 15-30 appointments a day
  • Booked sales appointments for customers called customers when their parts are in for recalls called future customers
  • Ensured that all communications to and from the client and to and from the sales department are passed on effectively and quickly
  • Maintained strict confidentiality of customer information as well as of dealership processes and marketing strategies

Barista/Cashier

Starbucks
05.2022 - 10.2022
  • Boosted sales of coffee, equipment, accessories, and supplies.
  • Greeted customers while identifying their coffee preferences.
  • Informed customers about coffee drinks by describing the menu.
  • Educated customers on various coffee preparation techniques and machine usage.
  • Craft coffee beverages using specific recipes and techniques.
  • Increased revenue through customer acquisition.
  • Stocked coffee brewing equipment and maintained supplies for coffee bar.
  • Ensured equipment functionality by adhering to operational guidelines.
  • Followed sanitation regulations to sustain workplace health and safety.
  • Implemented changes to maintain and improve store and coffee bar appearance.
  • Engaged in educational opportunities to keep job knowledge current.
  • Acknowledged and accomplished new tasks, continually improving the coffee shop's reputation.

Front Desk Receptionist

Arise Dental
01.2021 - 06.2021
  • Greeting and welcoming patients to the practice
  • Scheduling, rescheduling, or canceling appointments as needed
  • Assisting patients to fill out information forms
  • Preparing patients' charts and daily schedules for the dental staff
  • Updating patient records and documenting recent treatments and procedures
  • Scheduling follow-up appointments and providing telephonic reminders
  • Communicating with medical insurance providers to determine if patients are required to make copayments
  • Verifying methods of payment and collecting payments as needed
  • Performing general office duties, such as answering telephones, photocopying, filing, and faxing

Waitress

Steak N Shake
06.2018 - 08.2018
  • Promptly served food and beverages to guests, ensuring a satisfying dining experience.
  • Collaborated effectively with the restaurant team to maintain seamless service.
  • Served about 100 guests each shift, keeping everyone happy with fast and friendly service.
  • Assisted with training 5 new staff members, helping them to quickly meet the restaurant's service standards.
  • 95% of customers said they were happy with the service on feedback cards.
  • Took care of around 100 payments a day without any mistakes.
  • Learned the entire menu and specials, helping sell 10% more by giving good suggestions.

Crew Member

McDonald's
05.2017 - 11.2017
  • Provided fast and friendly customer service, consistently exceeding customer expectations.
  • Prepared and served food according to McDonald's standards, ensuring quality and accuracy.
  • Maintained a clean and organized work area, adhering to health and safety regulations.
  • Operated a cash register accurately and efficiently, handling cash and credit card transactions.
  • Collaborated effectively with team members to ensure smooth and efficient restaurant operations.
  • Resolved customer issues promptly and professionally, ensuring customer satisfaction.
  • Maintained a positive and helpful attitude, contributing to a positive work environment.

Education

High school -

Aim High School
Galveston, TX
05.2017

Skills

  • Fast learner
  • Attentive to detail
  • Computer skills
  • Building customer loyalty
  • Creative thinking
  • Positive customer engagement
  • Team supervision
  • Adaptable and flexible
  • Merchandise receiving and handling
  • Store opening and closing
  • Dispute mediation

Timeline

Mobile Expert

T-Mobile
07.2023 - Current

BDC Agent

Peltier Kia
11.2022 - 02.2023

Barista/Cashier

Starbucks
05.2022 - 10.2022

Front Desk Receptionist

Arise Dental
01.2021 - 06.2021

Waitress

Steak N Shake
06.2018 - 08.2018

Crew Member

McDonald's
05.2017 - 11.2017

High school -

Aim High School

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Juliana Long