juliana lopez

• Assisted as a New hire coach with new hire orientation and employee training
• Recommended improvements in products, services or billing methods to prevent future problems.

Collaborated with departmental leaders to establish

Provided product information and resolved concerns to assist

• Determined charges for services requested and arranged for

• summer job.
• Remained calm and poised when dealing with difficult customers or during busy shifts.
• Greeted new customers, discussed specials, and took drink and food orders.
• Kept server areas clean and stocked to increase efficiency while working tables.
• Used cash registers and credit card machines to cash out customers.
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• this was a seasonal job i was in school at the time.
• Applied strong leadership talents and problem-solving skills to maintain team efficiency.
• Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
• Monitored workflow to improve employee time management and increase productivity.
• Evaluated employee performance and coached and trained to improve weak areas.

• Answered customer questions about hours, seating, and menu information.
• Supported servers, food runners, and bussers with keeping dining area ready for every guest.
• Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
• Monitored seating area and checked restrooms regularly to keep spotless.