JULIANA LOPEZ
Fort Lauderdale,FL
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading, and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to impact company success positively. Dedicated to applying training, monitoring, and morale-building abilities to enhance employee engagement and boost performance.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Store Supervisor
Total Wine & More
01.2022 - Current
- Improved store efficiency by implementing effective inventory management and product merchandising techniques.
- Enhanced customer experience through attentive service and prompt resolution of issues.
- Streamlined store operations for increased productivity by establishing clear work procedures and staff responsibilities.
- Boosted sales performance with targeted marketing strategies and in-store promotions.
- Supervised daily store activities to ensure smooth operations, proper staffing levels, and adequate inventory control.
- Developed a positive work environment by fostering teamwork, providing regular feedback, and acknowledging employee accomplishments.
- Conducted timely performance evaluations to assess employee strengths, areas for improvement, and growth potential for career development opportunities.
- Ensured compliance with company policies and local regulations by regularly reviewing operational procedures and providing necessary updates or corrections.
- Managed cash handling processes accurately to maintain financial integrity within the store's daily transactions.
- Handled escalated customer complaints professionally, offering appropriate resolutions to ensure satisfaction and maintain a positive brand reputation.
Assistant Manager – Store Manager
Acceptance Now
11.2018 - 07.2022
- Implemented campaigns and promotions to help with developing goods and services.
- Oversaw aspects of maintenance, inventory and daily activity management.
- Monitored progress by establishing plans and budgets and measuring results.
- Provided leadership, insight, and mentoring to newly hired employees to supply knowledge of various company programs.
- Completed thorough opening, closing, and shift change functions to maintain daily operational standards.
- Structured HR consulting services to support clients during organizational developments and changes.
- Handled scheduling for store shifts to achieve adequate staffing.
- Led teams in planning, implementation, and execution of merchandising and operating initiatives to streamline business effectiveness.
- Oversaw coaching and guidance of store employees to foster advancement in work operations.
- Led teams in planning, implementation and execution of merchandising and operating initiatives to streamline business effectiveness.
- Checked monthly sales and performance reports to support operational planning and strategic decision-making.
- Formed and sustained strategic relationships with clients.
- Implemented successful business strategies to increase revenue and target new markets.
- Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
- Reviewed inventory and sales records to prepare reports for management and budget departments.
- Created effective business plans to focus strategic decisions on long-term objectives.
- Answered customer questions and addressed problems and complaints in person and via phone.
- Provided mentorship for employees to generate sales, promote effective upselling and cross-sell to improve retail productivity.
- Prepared staff work schedules and assigned team members to specific duties.
- Directed or coordinated financial or budget activities to fund operations and maximize investments.
- Supervised cashiers in processing credit, debit and cash payments to streamline sales.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Mitigated business risks by working closely with staff members and assessing performance.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members.
Sales Associate
BrandsMart USA
05.2018 - 07.2019
- Answered product questions with up-to-date knowledge of sales and promotions.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Maintained knowledge of current promotions, exchange guidelines, payment policies, and security practices.
- Developed trusting relationships with customers by making personal connections.
- Assisted teammates with sales-processing tasks to meet daily sales goals.
- Answered incoming telephone calls to provide store, product, and service information.
- I want to point out that I'm engaging customers in friendly, professional dialogue to determine their needs.
- Used technology resources to assist customers in locating and selecting items.
- Helped customers find specific products, answered questions, and offered product advice.
- Hard Skills Summary Computer Skills.
Education
Bachelor of Arts - Human Resources Management
University of Miami
Miami, FL02.2025
Associate of Applied Science - Certificate of Human Resources Management
University of Miami
Miami, FL05.2023
Skills
- Strategic Management
- Legal and Regulatory Issues
- Training and organizational experience
- Planning
- Legal and Regulatory issues solver
- Benefits and Compensation
- Customer service
- Leadership
- Training
- Benefit Enrollment
- Sales numbers
- Responsibility Area
- Able to communicate effectively and convincingly
- Attitude and interpersonal skills
- Ability to think quickly and efficiently
- Shift Scheduling
- Recruiting and Hiring
Certification
- Certified Human Resources Management, - University of Miami (2022 - 2023)
Timeline
Store Supervisor
Total Wine & More
01.2022 - Current
Assistant Manager – Store Manager
Acceptance Now
11.2018 - 07.2022
Sales Associate
BrandsMart USA
05.2018 - 07.2019
Bachelor of Arts - Human Resources Management
University of Miami
Associate of Applied Science - Certificate of Human Resources Management
University of Miami