Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Juliana Macolino

Manahawkin

Summary

Seasoned professional in hospitality, known for high productivity, and efficiency in task completion. Possess specialized skills in customer service, reservation systems, and conflict resolution. Excel at communication, problem-solving, and adaptability, ensuring positive guest experiences and smooth operations in fast-paced environments.

Overview

3
3
years of professional experience

Work History

Front Desk Agent

HOTEL LBI
Ship Bottom
08.2022 - Current
  • Provided excellent customer service while upholding company policies.
  • Addressed customer needs in a timely manner.
  • Resolved customer complaints promptly and courteously.
  • Greeted, registered and assigned rooms to hotel or motel guests.
  • Answered guest inquiries, recommending shopping, dining or entertainment.
  • Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.

Server

Pollys Dock and Clam House
Beach Haven
06.2022 - Current
  • Served food and beverages to patrons and immediately remedied issues with orders.
  • Provided excellent customer service to ensure satisfaction.
  • Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
  • Operated POS terminals to input orders, split bills and calculate totals.

Education

Associate of Science - Nursing

Ocean County College
Toms River, NJ
05-2028

Skills

  • Time management
  • Conflict resolution
  • Effective communication
  • Listening skills
  • Adaptability and flexibility
  • Verbal and written communication
  • Documentation

References

References available upon request.

Timeline

Front Desk Agent

HOTEL LBI
08.2022 - Current

Server

Pollys Dock and Clam House
06.2022 - Current

Associate of Science - Nursing

Ocean County College

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